Maintenance Leadership Toolkit

This customized program will prepare IAA members to create better reporting relationships by identifying basic competencies critical to leading a property management maintenance team.  The series will address the specific challenge of managing a team in the challenging role of leader/contributor.  The series will also address managing a team a priority-shifting, deadline-driven environment where time to connect with employees and colleagues comes at a premium.

The workshop will be structured as a 4-module facilitated series.  Each module will be 4 hours in length that can be delivered to suit a need for flexibility as follows:

  • Four separated 4-hour virtual modules conducted in December 2021 and January 2022
  • One 4-hour hybrid roundtable module (3-hour session and 1-hour lunch) conducted in February 2022

IAA will handle the scheduling and support necessary for the follow up session(s) and Equis Consulting will provide a list of discussion questions to prompt the interaction. 


Session 1: Quick Start – Managing People Basics – December 3

Welcome to the IAA Maintenance Leader’s Toolkit.  There are two core areas that any leader must learn how to balance – driving results and managing relationships.  To make matters more challenging, we are all managers and contributors at the same time.  Making the transition from working to managing (while still tackling our own punch-lists) requires a priority-shifting tap dance.  During this first session, we will learn about the four leadership cornerstones that make that dance more manageable; building trust-based relationships, sizing up people and circumstances, making good decisions, and motivating people through delegation and development.  At the end of this module, you can expect to;

  • Discover the four phases of effectively managing people and production and identify how each phase is geared to resolve a specific leadership challenge.
  • Learn how to develop Trust as a core element of any successful work team and identify the ways trust can be unintentionally destroyed.
  • Explore common challenges that crop up for any supervisor related to managing results and leading people.

Session 2: Setup Guide – Communicating Expectations – December 15

  • Understand the four critical boxes of time management and priority setting necessary for leading people.
  • Learn how your communication style might be leading you down a bad path of macro or micro-management.
  • Identify the 4 hidden reasons behind non-performance and how to avoid them.

Session 3: MacGyvering – Proactive Problem Solving – January 5

  • Learn how to embrace change by understanding the phases required to help you, and those you lead, move forward with a minimum of stress and drama.
  • Understand how people get stuck in the past and what you can do as a leader to help.
  • Understand how to tackle problems with a different perspective and a set of successful, basic tools.

Session 4: Trouble Shooting – Dealing with Difficult People – January 19

  • Understand your own stress response and how it can destroy your ability to manage a difficult interaction.
  • Set boundaries to help you gain control of the conversation and diffuse unnecessary drama and emotion.
  • Learn how to walk through a process that will help you keep your talking points on track and avoid “triggering” the other person.
  • Identify “temper tantrums” and learning how to shut down someone in the middle of an immaturity attack.

Maintenance Leadership Roundtable – February 4

During this final interactive session, participants will have the opportunity to reflect on their learning, share what they have put successfully into use, and explore the best practices of other participants.

Register Online Here!


Meet the Instructor

Tom Meier is a human resource consultant with more than 25 years of experience in the areas of organizational and employee development.  His areas of expertise include career management, leadership development, personality assessment, and organizational change.  Tom’s client service background has ranged from workshop facilitation for large groups to providing individualized coaching services for executive, management, and staff level employees.

In addition to graduating from Indiana University, Tom has received the Marshall Goldsmith Executive Coaching certification and is a qualified administer of the Strong Interest Inventory, the Myers-Briggs Type Indicator (MBTI) and Lominger suite of 360 development products, and The Hogan series of workplace performance assessments.

Industries served include property management, insurance, banking, healthcare, manufacturing, service, academia, and not-for-profits.  Clients Tom has partnered with include IAA, JP Morgan Chase, Unum Insurance, Indiana Farm Bureau, Lincoln National Insurance, Butler University, Eli Lilly and Company, Hewlett Packard, and Sallie Mae.