Surfing the Engagement Wave: Creating Meaningful Connection Strategies
Explore effective methods for riding the wave of engagement within your community. This includes personalized service approaches, tracking engagement metrics, and creating targeted strategies to re-engage both residents and employees, ensuring they feel valued and connected to your property or organization.
In today's multifamily housing industry, understanding and addressing resident and employee satisfaction is crucial for maintaining a thriving community. This session will dive deep into the often-overlooked issue of apathy, both among residents and employees, and offer practical strategies to turn silent dissatisfaction into active engagement.
Join us as we explore how to proactively seek feedback, engage with residents and employees, and address issues early to create a vibrant, loyal, and satisfied community. This session is designed for property managers, multifamily marketers, and vendors who are looking to make a significant impact and "make a splash" in their communities.
Learning Objectives:
- Apply Personalized Engagement - Use tailored service approaches to enhance resident and employee connections.
- Track and Use Engagement Date - Analyze metrics to address apathy and boost engagement.
- Build a Loyal Community - Foster feedback and communication to strengthen relationships.
CONTINUING EDUCATION CREDIT: In order to earn Continuing Education Credits (CECs), viewers must attend the live virtual class. No credit will be earned from watching the recording posted to our website following the class. Attendees are encouraged to turn on their video cameras and participate in any poll questions/open discussion from the speaker(s). Credit hours are based on webinar duration.
Thank you to our sponsors
Instructor
Tammy Longo is a Regional Sales Executive with ALN Apartment Data in the Northeast region. In 2003 she was first introduced to multifamily when she moved from New York to Virginia and accepted a position as a leasing agent. Over her exciting 22-year career, she has enjoyed life in operations, marketing, and as a supplier. She loves to connect with and advocate for our industry and is actively involved in the Virginia Apartment Management Association and The National Apartment Association by participating on boards, teaching credential classes, and speaking at conferences including the Apartmentalize. She is a graduate of the State University of New York at Morrisville and holds a degree in Journalism. In her “spare” time she can likely be found watching her kids in sports, cheering on the Buffalo Bills and Syracuse Orange, or traveling to NY to see family and friends.