Craving Connection: Using Digital Tools to Create Real Relationships

The phone rings. It’s the 500th time it’s rang today and it’s your 488th prospect. But it’s the first time they’ve called your property. Do you or your answering service make it memorable? Your computer bings - yet another email lead from your ILS.com. You slog through copying and pasting your template and changing the name to send it back or your auto-responder in your CRM sends off the response. This is the 1,598th lead you’ve gotten. But it’s the first time they’ve emailed you.

Each time you interact with your prospects, or even your residents, you are going through something that you’ve done many times before. Don’t let your digital tools reduce your prospects to mere numbers. Instead, discover how to leverage these tools to infuse a personal touch into your conversations. Take this approach to the next level by fostering a shared service language within your team. Embrace a customer-centric mindset, and watch as your reviews and lease renewals soar.

Learning Objectives:  

• How to assess your automation and make it feel more personalized
• Avoid feature dumping and engage in genuine conversation
• The benefits of centralization and how to build your value as an employee
• Creating a service language
• The Craving for Connection

CONTINUING EDUCATION CREDIT: In order to earn Continuing Education Credits (CECs), viewers must attend the live virtual class. No credit will be earned from watching the recording posted to our website following the class. Attendees are encouraged to turn on their video cameras and participate in any poll questions/open discussion from the speaker(s). Credit hours are based on webinar duration.