Conflict Resolution and Emotional Intelligence
Develop key skills for managing conflicts effectively and enhancing emotional intelligence in professional and personal settings. The session will explore practical strategies for resolving disagreements, fostering positive communication, and building empathy. Attendees will learn how emotional intelligence plays a crucial role in conflict resolution, enabling them to navigate challenging situations with greater understanding and emotional awareness. This webinar is ideal for individuals looking to improve their conflict management abilities and strengthen their interpersonal relationships.
Learning Objectives:
- Learn the common sources of conflicts
- Recognize and manage emotions in high stress situations
- How to de-escalate and create a line of understanding
- Implement empathy and understanding perspective
- Learn to build rapport and trust
CONTINUING EDUCATION CREDIT: In order to earn Continuing Education Credits (CECs), viewers must attend the live virtual class. No credit will be earned from watching the recording posted to our website following the class. Attendees are encouraged to turn on their video cameras and participate in any poll questions/open discussion from the speaker(s). Credit hours are based on webinar duration.
Instructor
Steihl is the Director of Education and Outreach for the Apartment Association of Nebraska. He has a background in education and mental health rehabilitation. Before joining the AAN team, Steihl taught day rehabilitation classes at an integrated heal care organization that offered a whole-person approach. He takes this approach into education recruitment to help offer skills and support in the multi family industry.