Upcoming Education

 

Webinar: Fair Housing for Maintenance

It’s likely the onsite maintenance professionals interact the most with residents completing work orders and helping with grounds around the community. It is essential maintenance professionals are prepared and aware of state and federal fair housing laws when interacting with residents! Let’s cut the legal jargon and get to need-to-know of fair housing for maintenance professionals.

In this webinar, attendees will learn:

– An understanding of state and federal fair housing laws for a maintenance perspective.

– The proper channels to send resident complaints to comply with fair housing laws.

– How to effectively communicate with residents and avoid potential fair housing violations.

Date: Tuesday, June 29, 2021

Time: 10:00am-11:00am EST

Speaker: Gavin Greene, Flaherty & Collins Properties

Location: Via Zoom Webinar

Cost: FREE for members

CECs Earned: 1

Register online here!


Webinar: Basics of Sales (Feature v. Value)

The world of leasing is ever-changing and evolving, especially due to a global pandemic. Stay on the latest trends of leasing and customer service with this engaging webinar. New, and even seasoned, Leasing Professionals will benefit from this class aimed to help you serve every individual that walks through your office doors.

In this webinar, attendees will learn:

– How to professionally greet and qualifying the prospect/resident

– The difference between personality and person-ality

– How to effectively close on a lead

Date: Wednesday, July 7, 2021

Time: 10:00am-11:00am EST

Speaker: Ashley Farris-Rush, Barrett & Stokely, Inc.

Location: Via Zoom Webinar

Cost: FREE for members

CECs Earned: 1

Register online here!


Webinar: Affordable Housing Basics

What is section 42? What is 4% and 9% Work Force Housing? Join this webinar to answer the basic questions on affordable housing, what it has in common with market rate housing, and how they differ.

In this webinar, attendees will learn:

– What affordable housing is and is not

– The similarities between affordable and market rate housing

– The differences between affordable and market rate housing

Date: Tuesday, July 13, 2021

Time: 10:00am-11:30am EST

Speaker: Angie Hug, Herman & Kittle Properties, Inc.

Location: Via Zoom Webinar

Cost: FREE for members

CECs Earned: 1.5

Register online here!


Webinar: The Virtual Reality of Fair Housing in Social Media and Marketing

It is no secret that virtual interactions with prospects and residents have significantly increased within the last 12 months. While virtual interactions can help create connection, it also offers a more casual, sometimes less professional, atmosphere creating more opportunity for Fair Housing mistakes. In a world where a quick screenshot, website scrub or social media share can easily expose a violation or miscommunication on our websites, advertising, social media and even during virtual interactions; it is more important than ever that our corporate and onsite teams understand and comply with Fair Housing laws when interacting and advertising virtually.

In this webinar, attendees will learn:

– An understanding of Fair Housing guidelines for advertising and marketing

– How to identify Fair Housing risks when posting and sharing on social media

– How to avoid potential issues when interacting with customers virtually

Date: Tuesday, July 20, 2021

Time: 10:00am-11:30am EST

Speaker: Katie Rigsby

Location: Via Zoom Webinar

Cost: FREE for members

CECs Earned: 1.5

Register online here!


Webinar: Train the Resident

Many common maintenance requests Service Technicians encounter can be easily handled by a resident with guidance and a little encouragement. Learn effective conversation techniques to zero in on the actual issues, technical knowledge about common maintenance requests, and tested ways of empowering your residents to fix minor issues on their own. Your service team will thank you!

In this webinar, attendees will learn:

– How to confidently ask fact-finding questions about resident maintenance issues

– How to assist your residents in fixing simple maintenance issues via phone

– The skills and tools needed to empower your residents to correct simple issues on their own

Date: Thursday, July 22, 2021

Time: 10:00am-11:00am EST

Speaker: David Lamb, RealAmerica Management, LLC

Location: Via Zoom Webinar

Cost: FREE for members

CECs Earned: 1

Register online here!


View the full 2021 education calendar.

Webinar: Train the Trainer

IAA is expanding the educational offerings to our management company members around the state of Indiana. To grow this network of individuals, we are inviting our direct and supplier members to become instructors! This Train the Trainer course is the first step and a requirement for consideration. Attendees of Train the Trainer learn best practices for facilitating a successful training course.  Attendees are not guaranteed a spot on the IAA education calendar, due to limited space, but our education department will reach out accordingly.

In multifamily, one of the biggest challenges we all face is how to stay on top of our industry while adapting to new markets, new requirements, and new regulations. That is where you come into the picture! We need subject matter experts in all areas of property management. We would love for you to share your talents since you are the experts. You have never instructed a course or webinar before? That is ok! We have got you covered with IAA’s Train the Trainer. Pam Pederson, Edge2Learn, will guide you through the process of creating an effective program.

In this webinar, attendees will learn:

– Basic presentation and facilitation skills for in-person, virtual, and hybrid education.

– The Training Design Principles

– Group facilitation, interaction, and group dynamics

Date: Wednesday, June 16, 2021

Time: 10:00am-11:30am EST

Speaker: Pam Pederson, Edge2Learn

Location: Via Zoom Webinar

Cost: $59 for members

CECs Earned: 1.5

Register online here!


Webinar: Successful Sales Strategies

Capturing the customers attention in-person or virtually can be challenging.  Learn ways to overcome this and not only capture their attention but keep it!  Now that you have their attention, let us talk about how to ask closing questions without being too pushy; and most importantly, ways to close the deal!

Date: Tuesday, June 22, 2021

Time: 10:00am-11:00am EST

Speaker: Gina Jones, Apartments.com

Location: Via Zoom Webinar

Cost: $59 for members

CECs Earned: 1

Register online here!


Webinar: Understanding Client Needs

This session will teach you effective strategies to better understand the needs of your clients and the right approach to address them. We’ll share tips and tricks on how to target the correct contact for a specific product and how to personalize the sale while building a working relationship that will last.

Date: Wednesday, August 11, 2021

Time: 10:00am-11:00am EST

Speakers: J.R. Knight & Brock Roberts, Eye 4 Group

Location: Via Zoom Webinar

Cost: $59 for members

CECs Earned: 1

Register online here!


Designation: Certified Apartment Supplier Program (CAS)

Earning CAS allows you to network with your peers from other companies, learn about the benefits and activities your local apartment association offers and engage in apartment association meetings and events. The course is an opportunity for suppliers to hear the everyday challenges faced by apartment-manager customers.

Dates: Monday, October 18 – Friday, October 22

Time: 10:00am-2:00pm EST

Instructor: Suzanne Hopson, Tricap Residential Group

Location: Via Zoom Webinar

Cost: $695 for members

Register online here!


Webinar: Building Relationships

Get some tip and tricks on how to building a long-lasting relationship with property management decision makers and how to maintain that relationship. We will also discuss how to maintain a relationship in the instance your company is not selected for business.

Date: Thursday, November 18, 2021

Time: 10:00am-11:00am EST

Speaker: Liz Taylor, GreenWay Waste & Recycling

Location: Via Zoom Webinar

Cost: $59 for members

CECs Earned: 1

Register online here!