Upcoming Education

 

 

Webinar: Curb Appeal

Curb appeal is the first impression your community makes on a prospect (online and in-person), and you only ever get one first impression; make it count! Our expert panel is here to discuss all the key factors in creating and marketing curb appeal that will have prospects ready to sign in no time! From painting, landscaping, signage, siding/roofing, pavement, trash management, and even, how to market your curb appeal online, our panel is covering it all!

In this webinar, attendees will learn:

– The importance of curb appeal is to the success of your property and how to stay competitive in your market

– What products, services, and expert tips are available to make your property stand out and look its’ best

Date: Tuesday, April 13, 2021

Time: 10:00am-11:30am EST

Panelists Include: The Sherwin-Williams Company, GreenWay Waste & Recycling, Midwest Landscape Industries, Eye 4 Group, Holt Construction Group, and Realync

Location: Via Zoom Webinar

Cost: FREE for members

CECs Earned: 1.5 Credits

*Have a question for our panel? Submit your questions to [email protected] ahead of time to be included in our Q&A portion at the end.

Register online here!


Webinar: Basics of Customer Service

Customer service is at the forefront of what drives resident retention and your occupancy goals.  This course dives into how to provide superior customer service regardless of the challenges we face daily. Whether it is making a good first impression on a prospect or going the extra mile for a resident, providing quality customer service is what can set you apart from the competition.

In this webinar, attendees will learn:

– An understanding of important skills to effectively demonstrate and lead in customer service.

– Key elements of how to make a positive lasting impression.

– How to identify barriers in communication that can lead to obstacles in providing great customer service.

Date: Thursday, April 22, 2021

Time: 10:00am-11:00am EST

Speaker: David High with Flaherty & Collins Properties

Location: Via Zoom Webinar

Cost: FREE for members

CECs Earned: 1 Credit

Register online here!


Webinar: Managing the Chaos

With more of our work being virtual, the never-ending flow of emails, texts, staff chats, applications, file folders are utterly overwhelming. Whether you are in the leasing office, on the maintenance team, or managing the operation, none of us feel like we can keep up. How do we gain control over our time, provide value to residents and ownership, and feel like we are making progress instead of treading water?

In this webinar, attendees will learn:

– The critical process of informational triage, and how to decide what is urgent

– Time management ideas based on science, not on luck

– How to get more time back based on how you interact with others

– How to shift your organizational habits and culture

The instructor will also be providing actionable tip guides, resources, and follow-up videos to share with your team and make best practices a reality!

Date: Tuesday, April 27, 2021

Time: 10:00am-11:00am EST

Speaker: Robby Slaughter

Location: Via Zoom Webinar

Cost: FREE for members

CECs Earned: 1 Credit

Register online here!


View the full 2021 education calendar.

 

Webinar: Successful Sales Strategies

Capturing the customers attention in-person or virtually can be challenging.  Learn ways to overcome this and not only capture their attention but keep it!  Now that you have their attention, let us talk about how to ask closing questions without being too pushy; and most importantly, ways to close the deal!

Date: Tuesday, June 22, 2021

Time: 10:00am-11:00am EST

Speaker: Gina Jones, Apartments.com

Location: Via Zoom Webinar

Cost: $59 for members

CECs Earned: 1

Register online here!


Webinar: Understanding Client Needs

This session will teach you effective strategies to better understand the needs of your clients and the right approach to address them. We’ll share tips and tricks on how to target the correct contact for a specific product and how to personalize the sale while building a working relationship that will last.

Date: Wednesday, August 11, 2021

Time: 10:00am-11:00am EST

Speakers: J.R. Knight & Brock Roberts, Eye 4 Group

Location: Via Zoom Webinar

Cost: $59 for members

CECs Earned: 1

Register online here!


Designation: Certified Apartment Supplier Program (CAS)

Earning CAS allows you to network with your peers from other companies, learn about the benefits and activities your local apartment association offers and engage in apartment association meetings and events. The course is an opportunity for suppliers to hear the everyday challenges faced by apartment-manager customers.

Dates: Monday, October 18 – Friday, October 22

Time: 10:00am-2:00pm EST

Instructor: Suzanne Hopson, Tricap Residential Group

Location: Via Zoom Webinar

Cost: $695 for members

Register online here!


Webinar: Building Relationships

Get some tip and tricks on how to building a long-lasting relationship with property management decision makers and how to maintain that relationship. We will also discuss how to maintain a relationship in the instance your company is not selected for business.

Date: Thursday, November 18, 2021

Time: 10:00am-11:00am EST

Speaker: Liz Taylor, GreenWay Waste & Recycling

Location: Via Zoom Webinar

Cost: $59 for members

CECs Earned: 1

Register online here!