Upcoming Education

 

 

 

Webinar: Train the Virtual Trainer

As a result of COVID-19, we have all had to adapt to new ways of communicating and training our team members. Spend 30 minutes in this webinar learning how to take your traditional training online and in a virtual setting.

Instructors: Julie Doss & Kate Love, Gene B. Glick Company, Inc.

Date: Wednesday, July 22, 2020

Time: 10:00am-10:45am EST

Location: Webinar via Zoom Meeting (link will be sent to attendees prior to class start)

Cost: FREE for members

Register online here!


Webinar: REAC Inspection Standards

This two-day course is an introduction and overview of many different types of industry standards and inspections that impact the trade, with particular focus on the federal Real Estate Assessment Center inspection. Also covered will be what to look for and how to prepare in an organized and professional manner to achieve the highest possible REAC scores. Topics include:

– Safety procedures

– Preparing for different types of inspections (fire department, local housing authority, bank, REAC)

– Action steps following inspections

Instructor: Herb Harr, Inspection Solutions

Dates: Tuesday, August 11 & Wednesday, August 12, 2020 (both days required)

Time: 10:00am – 12:00pm EST both days

Location: Indiana Apartment Association (9100 Keystone Crossing, Suite 725, Indianapolis, IN 45240)

Cost: FREE for members

Register here!


Webinar: Fair Housing: Bogus or Busted!?

With ever changing laws and increasing misinformation, Fair Housing compliance can be confusing to navigate. Today, more than ever, clarity and continuing education is vital. In this interactive Fair Housing webinar Katie uses both real and fictitious scenarios to educate multifamily professionals on the current Fair Housing laws. Based on their industry experience, and the knowledge obtained from the session, attendees will determine if the accused were BUSTED with actual Fair Housing violations or if the situations were BOGUS and why.

Attendees will leave with:

– Knowledge of basic Fair Housing laws

– Increased awareness of situations in which members could be inadvertently discriminating

– Best practices for handling requests for reasonable modifications

Instructor: Katie Rigsby

Date: Tuesday, September 8, 2020

Time: 10:00am-11:00am EST

Location: Webinar via Zoom Meeting (link will be sent to attendees prior to class start)

Cost: FREE for members

Register online here!


5 Steps to Delivering WOW Service

Have you ever wondered why some companies are able to consistently outperform their competitors? Have you ever thought you were providing great customer service only to find out later that the customer did not agree? In this fun and engaging class you will learn how to consistently deliver WOW service and the inspiration to go apply your skills right away! This educational session will be instructed by Gabrielle Gonzalez and is geared towards property management, marketing, leasing and service professionals.

Instructor: Gabrielle Gonzalez

Date: Wednesday, September 16, 2020

Time: 10:00am – 11:00pm EST

Location: Webinar via Zoom Meeting (link will be sent to attendees prior to class start)

Cost: FREE for members

Register here!


Webinar: How Do You Speak?

Leasing is the main focus point when renting an apartment, this class is open to beginning and advanced leasing agents in the industry. We will spend time covering  customers services, marketing tools, design principles, and effects of different leasing techniques and various methods.

Instructor: Tearra Dotson

Date: Wednesday, October 7, 2020

Time: 10:00am – 11:00am EST

Location: Webinar via Zoom Meeting (link will be sent to attendees prior to class start)

Cost: FREE for members

Register here!

Train the Trainer

IAA  is expanding the educational offerings to our management company members around the state of Indiana. For this to happen, we need a pool of product expert instructors. We believe a number of our Direct and Supplier members could help. Train the Trainer course is the first step and a requirement for consideration. Attendees of Train the Trainer learn best practices for facilitating a successful training course. We then enter those successful workshop attendees into our pool of instructors. Attendees are not guaranteed a spot on the IAA education calendar, due to limited space, but our education department will reach out accordingly.

In multifamily, one of the biggest challenges we all face is how to stay on top of our industry while adapting to new markets, new requirements, and new regulations.That’s where you come into the picture! We need subject matter experts in all areas of property management. We’d love for you to share your talents since you are the experts. You’ve never trained? That’s ok! We’ve got you covered with IAA’s Train the Trainer. Jerry Norman, Pedcor Homes, and Pam Roberts, Edge2Learn, will guide you through the process of creating an effective program.

Jerry and Pam will cover a variety of topics so that you will be confident presenting your top talents with our IAA attendees!

– Basic Presentation and Facilitation Skills

– Training Design Principles

– Group Facilitation, Interaction, and Group Dynamics

Instructors: Jerry Norman, Pedcor Homes & Pam Roberts, Edge2Learn

Date: Wednesday, August 26, 2020

Time: 9:00am-12:00pm EST

Location: Indiana Apartment Association (9100 Keystone Crossing, Suite 725, Indianapolis, IN 46240)

Cost: FREE for members

Register online here!


Who Are You?

Leasing is the main focus point when renting an apartment, this class is open to beginning and advanced leasing agents in the industry. We will spend time covering  customers services, marketing tools, design principles, and effects of different leasing techniques and various methods.

Instructor: Tearra Dotson

Date: Tuesday, October 13, 2020

Time: 9:00am-12:00pm EST

Location: Indiana Apartment Association (9100 Keystone Crossing, Suite 725, Indianapolis, IN 46240)

Cost: FREE for members

Register online here!


Winterizing Your Property

Gear up for winter. Maintenance professionals strive to promote safety in their apartment communities during unpredictable weather. Gavin Greene of Flaherty & Collins Properties will share a series of effective and simple tips that will help attendees prepare for the upcoming winter months. A few of the topics for maintenance teams to be reviewed include:

– Winding down from summer, updating grounds and landscaping for winter, how to safely store equipment and grills, and tips for closing out a pool.

– Plumbing systems and how to prepare pipes for freezing temperatures and avoid problems.

– Best practices for clearing snow and ice, when and how to use salt, and considerations for maintenance professionals that affect resident safety when conditions are poor.

Instructor: Gavin Greene, Flaherty & Collins Properties

Date: Tuesday, October 20, 2020

Time: 9:00am-12:00pm EST

Location: Indiana Apartment Association (9100 Keystone Crossing, Suite 725, Indianapolis, IN 46240)

Cost: FREE for members

Register online here!


Through the Eyes of an Asset Manager

To create a learning environment that promotes forward thinking and result driven behavior. Learn to think like an owner or owner representative – being strategic all while remaining relevant to the market.

Learning Objectives Include:

– Learn to communicate effectively with your owners/leadership even through the tough conversations.

– Creating a variance report that provides value to your owners.

– What truly creates value for an asset and how you can implement.

– Learn to build a strategic plan and provide the essential elements for quick approval.

– The importance of a playbook and how to build out.

Please note: this is a two day course.

Instructor: Leslie Mathis, Owner, Streamline Multifamily Group

Class Times:

Thursday, December 17: 9:00am – 5:00pm EST

Friday, December 18: 9:00am – 12:00pm EST

Location: Indiana Apartment Association (9100 Keystone Crossing, Suite 725, Indianapolis, IN 46240)

Cost: FREE for members

Register online here!