Statewide Education

Upcoming Education Courses in Indianapolis

Electrical Review & Repair

Date: June 6 • Time: 9 a.m. to noon • Location: Indiana Apartment Association

Reduce your maintenance call backs by ensuring that your property is compliant and that your technicians/residents remain safe. Maintenance professionals at all levels should attend this course to gain a refreshed knowledge of the following information. Register now!


Consultative Selling

Date: June 20 • Time: 9 a.m. to noon • Location: Indiana Apartment Association

This technique gives the sales agent the knowledge and resources needed to engage prospective residents on a personal level. This course will define consultative sales while sharing tips for making prospect calls, marketing online, and conducting in-person meetings. Attendees will walk away better able to connect with customers, give effective site tours, and close the sale. Register now!


Turning Objections to Opportunities!

Date: July 19 • Time: 9 a.m. to noon • Location: Indiana Apartment Association

This session will share key tips for overcoming objections and assumptions, and ways to determine the real issues behind concerns. Communication skills for better listening and response will be discussed and attendees will learn how to overcome objections and turn conversations around into opportunities. Register now!

Upcoming Education Courses in Merrillville

 

Fair Housing for Maintenance

This course is designed specifically for your entire maintenance team. With discrimination complaints, testing and fines on the rise, it is imperative to abide by federal, state, and local laws regarding fair housing. Understand your role in fair housing, including the law as it applies to familial status disabilities, occupancy standards, resident selection, service animals vs. therapy animals, or companion animals.

Register your staff today to:

  • Know what to say and, more importantly, what not to say
  • Learn how to make reasonable accommodations
  • Ensure your resident relations are compliant with fair housing regulations
  • Gain practical solutions you can use tomorrow

About the Instructor:

Gavin Greene is a Regional Property Manager with Flaherty & Collins Properties and oversees operations for more than 15 properties that include more than 1,000 units.  His background includes LIHTC as well as affordable housing. 

Date: Thursday, July 26, 2018

Time: 9:00am – 12:00pm CDT

Location: Brickshire Apartments (9000 Lincoln St., Merrillville, IN 46410)

Cost: FREE for members, $160 for non-members


Disaster Preparedness: Taking the Initiative

The purpose of this course is to prepare both multifamily and commercial property staff members for natural disasters and common emergencies that can happen on site and how to handle the aftermath, when to handle responses in-house and when to call in the experts. This interactive course is targeted toward property managers, assistant property managers, maintenance, and engineers.

Learn more on how to respond to common disasters, including:

  • Fire disaster recovery, the staff role, how to build an emergency kit, securing the property in the immediate aftermath, working with a restoration company, tenant management, insurance, and longer-term reconstruction needs
  • Water damage statistics, liability from the property and tenant perspectives, damage categories and classes, assessing the issue, and how to respond and dry out
  • Mold facts and types, code requirements, assessing an issue, liability, and follow-up needs
  • Vehicle impact, storm damage, boarding up before an event, roof leaks: how to secure the property, communicating with constituents, permits, functional actions, and reconstruction

Date: Wednesday, September 12, 2018

Time: 9:00am – 12:00pm CDT

Location: Traditions Apartments (331 S. Boo Rd., Burns Harbor, IN 46304)

Cost: FREE for members, $160 for non-members

Instructor: Hays & Sons

Upcoming Education Courses in South Bend

Fair Housing

Fair Housing mistakes can be costly. Many of the common complaints are avoidable if personnel is knowledgeable and well trained. In this interactive session, attendees will hear ten of the most common Fair Housing “fails” and learn how to prevent discrimination by handling questions, complaints, and resident issues with professionalism and according to Fair Housing guidelines. Ideal for those new to the industry or needing continuing education, participants will leave with a thorough understanding of the Fair Housing laws and their responsibility as industry professionals.

About the Instructor:

As a speaker and trainer, Katie Rigsby’s passion is people! Her mission is to inspire success one person at a time. Her skills and experience have allowed her to successfully manage projects, people, crisis and finances with professionalism and confidence. Rigsby’s inspiring self –improvement and organizational/time management seminars are ideal for any industry, group or individual. She offers sales training and team building seminars that can be customized to meet your needs. As a faculty member of the National Apartment Association Education Institute, her Advanced Instructor status along with her CAPS, CAM and NALP credentials make her an ideal facilitator for NAA credential courses.

Date: Thursday, June 7, 2018

Time: 9:00am – 12:00pm

Location: Aloft Hotel (111 N. Main St., South Bend, IN 46601)

CostFREE FOR MEMBERS; $160 for non-members


Multifamily Marketing – Video & Social Media

In today’s ever-digital world, standing out online and truly capturing the attention of your ideal audience can seem like a daunting effort. With so many different social media platforms, means of advertising online, and “new” proven tricks to generate leads, how do you know what will work and be your best bet? Keep it simple! Engaging with prospective residents on social media does not have to be complex or costly. Join this session taught by Indianapolis-based tech company Realync to learn about who to be targeting online, where to be targeting them, and how to reach them there.

Register for this class to learn about:

  • Millennial & Gen Z nuances, desires, and demands
  • Social media marketing best practices
  • Tactical tips, best practices, and strategies for using video

About the Instructors:

Rachel Yockey, Director of Client Success at Realync, has spent over 15 years focusing on clients, understanding their needs and working to solve them. Yockey is a multifamily and real estate industry leader when it comes to helping marketing, leasing, and sales professionals generate, connect with, and close prospective residents. Currently the Director of Client Success at Indianapolis-based Realync, Yockey is helping multifamily teams across the nation fine-tune their marketing strategy and close more deals quicker with engaging content and a personal touch.

Matt Weirich, CEO of Realynchas a background in flipping and cashflowing properties. Weirich’s passions have always been real estate and entrepreneurship. After a personally tough experience trying to find an apartment when moving to Chicago, Weirich took the jump into full-time entrepreneurship pursuing an idea he had for revolutionizing the way people interact to tour properties. Over four years later, his technology Realync is now used in over 30,000 multifamily units across the U.S. and has users in over 30 countries.

Date: Thursday, August 16, 2018

Time: 9:00am – 12:00pm

Location: Retreat Apartment Homes (2801 Toledo Road, Elkhart, IN 46516)

Cost: FREE for members, $160 for non-members


Front Line Leasing with Lisa Trosien

This fun and interactive class is for the beginning Leasing Professional or a veteran who would like to brush up on his or her basic skills. Attendees will learn:

  • Lead Management: How and when to respond for the greatest results
  • Needs Exploration: How to know exactly what is important to the customer, as well as the art of selling the neighborhood
  • Demonstrating: Showing apartments in their best way possible
  • Resolving Objections: Learn the difference between a deflection and objection, as well as three proven ways to work through objections
  • Closing: Find out when closing begins, and why closing is a process and NOT an event!
  • Follow up: Learn some great techniques to keep in touch with prospects.

This class is highly interactive and will set up attendees for success as a new Leasing Professional!

About the Instructor:

Lisa Trosien is a highly respected multifamily educator, speaker, author and consultant with over 25 years of industry experience. Described by her customers as “incredibly smart” and “amazingly effective,” she’s worked with owners, management companies, and trade associations across the U.S. and Canada.

Date: Wednesday, August 22, 2018

Time: 9:00am – 12:00pm

Location: Aloft Hotel (111 N. Main St., South Bend, IN 46601)

Cost: FREE for members, $160 for non-members


Appliances 101

This course reviews basics of all appliance repairs.  Refrigerator, electric stove, and dishwasher repair are the main aspects to be discussed. This class will review parts, questions to ask residents to accurately assess the situation, what to do if the appliance is under warranty, and solutions to solve most common problems. This class is suited for entry to mid-level technicians.

Date: Thursday, August 23, 2018

Time: 9:00am – 12:00pm

Location: TBD in South Bend

Cost: FREE for members, $160 for non-members

Instructor: Bob Micunek, Lee Supply


Winterizing Your Property

Date: Wednesday, October 24, 2018

Time: 9:00am – 12:00pm

Location: TBD in South Bend, IN

Cost: FREE for members, $160 for non-members

Instructor: Pete Reynolds, Maintenance Supervisor, Prairie Point


Leadership in Management & Marketing

Date: Thursday, November 8, 2018

Time: 9:00am – 12:00pm

Location: TBD in South Bend, IN

CostFREE FOR MEMBERS; $160 for non-members

Instructor: Marking Pennings, PERQ

Upcoming Education Courses in Lafayette/Kokomo

Active Shooter Training

The Indiana State Police, with the assistance of school safety liaison Dr. Richard Hogue, has created a presentation providing key steps to follow should one encounter an active shooter. Incorporating a City of Houston Mayor’s Office of Public Safety and Homeland Security video called “Run. Hide. Fight.” into the training aids, this session will assist businesses and other organizations in preparing to respond to the unpredictable possibility of an active shooter event.

This education session includes a screening of the video, best practices for safeguarding oneself and others in the event of an active shooter, and a question and answer session.

About the Instructor:

Dr. Richard Hogue, Ed.D. of Hogue & Associates, Inc., is an education professional with more than 35 years of dedicated commitment to professional education of youth. He is the Indiana State Police coordinator and educator of ISP’s Safe Schools / Active Shooter training program.

Date: Wednesday, July 25, 2018

Time: 9:00am – 12:00pm

Location: TBD in Lafayette

Cost: FREE for members, $160 for non-members


Leading from the Heart

Date: Wednesday, September 19, 2018

Time: 9:00am – 12:00pm

Location: TBD in Lafayette

Cost: FREE for members, $160 for non-members

Instructor: Sue Anthony, Vice President, Regency Windsor Management, Inc.


Plumbing 101

Servicing common plumbing products is a key function of every multifamily property. This course will provide information on how to repair and install a toilet and show differences in toilet sizing. Faucet installation and repair will be explained, from the kitchen faucet to lavatory and tub/shower, and an overview of typical configurations and how to repair waterlines will be given. The final section of this course will be one of water heater service and repair.

Attend this sessions to learn about:

  • Water closet (toilet) installation and service, including flush valves
  • Drainage repairs, including P traps, S traps, and service drains
  • Water piping repair
  • Basic water heater repairs

About the Instructor:

John Heger is a Journeyman and Master Licensed Plumber with more than 30 years of experience.  He has been Midwest Sales Manager with a plumbing fixture manufacturer as well as being National Sales Manager for a faucet manufacturer.  Heger’s hands-on teaching style benefits attendees of all experience levels.

Date: Thursday, October 25, 2018

Time: 9:00am – 12:00pm

Location: TBD in Lafayette

Cost: FREE for members, $160 for non-members

Upcoming Education Courses in Bloomington

Active Shooter Training

The Indiana State Police, with the assistance of school safety liaison Dr. Richard Hogue, has created a presentation providing key steps to follow should one encounter an active shooter. Incorporating a City of Houston Mayor’s Office of Public Safety and Homeland Security video called “Run. Hide. Fight.” into the training aids, this session will assist businesses and other organizations in preparing to respond to the unpredictable possibility of an active shooter event.

This education session includes a screening of the video, best practices for safeguarding oneself and others in the event of an active shooter, and a question and answer session.

About the Instructor:

Dr. Richard Hogue, Ed.D. of Hogue & Associates, Inc., is an education professional with more than 35 years of dedicated commitment to professional education of youth. He is the Indiana State Police coordinator and educator of ISP’s Safe Schools / Active Shooter training program.

Date: Thursday, June 21, 2018

Time: 9:00am – 12:00pm

Location: TBD in Bloomington, IN

Cost: FREE for members, $160 for non-members


Disaster Preparedness: Taking the Initiative

The purpose of this course is to prepare both multifamily and commercial property staff members for natural disasters and common emergencies that can happen on site and how to handle the aftermath, when to handle responses in-house and when to call in the experts. This interactive course is targeted toward property managers, assistant property managers, maintenance, and engineers.

Learn more on how to respond to common disasters, including:

  • Fire disaster recovery, the staff role, how to build an emergency kit, securing the property in the immediate aftermath, working with a restoration company, tenant management, insurance, and longer-term reconstruction needs
  • Water damage statistics, liability from the property and tenant perspectives, damage categories and classes, assessing the issue, and how to respond and dry out
  • Mold facts and types, code requirements, assessing an issue, liability, and follow-up needs
  • Vehicle impact, storm damage, boarding up before an event, roof leaks: how to secure the property, communicating with constituents, permits, functional actions, and reconstruction

Date: Thursday, August 9, 2018

Time: 9:00am – 12:00pm

Location: TBD in Bloomington, IN

Cost: FREE for members, $160 for non-members

Instructor: Hays & Sons


Consumer Behavior Trends

Date: Wednesday, October 24, 2018

Time: 9:00am – 12:00pm

Location: TBD in Bloomington, IN

Cost: FREE for members, $160 for non-members

Instructor: Trisha Weise, ForRent.com

Upcoming Education Courses in Evansville

Fair Housing

Fair Housing mistakes can be costly. Many of the common complaints are avoidable if personnel is knowledgeable and well trained. In this interactive session, attendees will hear ten of the most common Fair Housing “fails” and learn how to prevent discrimination by handling questions, complaints, and resident issues with professionalism and according to Fair Housing guidelines. Ideal for those new to the industry or needing continuing education, participants will leave with a thorough understanding of the Fair Housing laws and their responsibility as industry professionals.

About the Instructor:

As a speaker and trainer, Katie Rigsby’s passion is people! Her mission is to inspire success one person at a time. Her skills and experience have allowed her to successfully manage projects, people, crisis and finances with professionalism and confidence. Rigsby’s inspiring self –improvement and organizational/time management seminars are ideal for any industry, group or individual. She offers sales training and team building seminars that can be customized to meet your needs. As a faculty member of the National Apartment Association Education Institute, her Advanced Instructor status along with her CAPS, CAM and NALP credentials make her an ideal facilitator for NAA credential courses.

Date: Tuesday, June 5, 2018

Time: 10:00am – 1:00pm CDT

Location: Evansville Vanderburgh Public Library (200 SE Martin Luther King Jr. Blvd., Evansville, IN 47713)

CostFREE FOR MEMBERS; $160 for non-members


Meth Awareness Training

This course will aid attendees by providing a better understanding of items commonly associated with production and/or use of methamphetamines. Information also will be given on the “contractor” side of meth labs and related contamination. Attendees will learn why communities, managers, and company representatives should be on the lookout for meth signs and why they need to be addressed quickly and properly, specifically as they relate to long-term liabilities and tenant health and safety.

Register for this course to learn about:

  • Identification and awareness of meth use and/or cooking
  • What the process is after a meth lab is seized, including proper assessment, remediation, and post remediation testing
  • Considerations where there is reason to believe that a resident is using and/or making drugs, but police have not made any arrests
  • The liabilities associated with meth contamination and why awareness is so important
  • Cost-saving ideas to limit potential exposures without breaking the bank

About the Instructor:

Phillip Ball with ECC Horizon has more than 15 years of environmental consulting experience in diverse environmental settings for various industries. Ball has worked on and completed projects in 43 states across the United States, Canada, and Mexico. Ball’s technical expertise includes illegal drug labs, asbestos, lead, mold, radon, environmental due diligence, remedial investigations, environmental assessments, and spill/emergency responses.

Date: Wednesday, June 6, 2018

Time: 9:00am – 12:00pm CDT

Location: TBD in Evansville, IN

Cost: FREE for members, $160 for non-members


Plumbing 101

Servicing common plumbing products is a key function of every multifamily property. This course will provide information on how to repair and install a toilet and show differences in toilet sizing. Faucet installation and repair will be explained, from the kitchen faucet to lavatory and tub/shower, and an overview of typical configurations and how to repair waterlines will be given. The final section of this course will be one of water heater service and repair.

Attend this sessions to learn about:

  • Water closet (toilet) installation and service, including flush valves
  • Drainage repairs, including P traps, S traps, and service drains
  • Water piping repair
  • Basic water heater repairs

About the Instructor:

John Heger is a Journeyman and Master Licensed Plumber with more than 30 years of experience.  He has been Midwest Sales Manager with a plumbing fixture manufacturer as well as being National Sales Manager for a faucet manufacturer.  Heger’s hands-on teaching style benefits attendees of all experience levels.

Date: Thursday, August 9, 2018

Time: 9:00am – 12:00pm CDT

Location: TBD in Evansville, IN

Cost: FREE for members, $160 for non-members

Upcoming Education Courses in Jeffersonville/New Albany

Fair Housing

Fair Housing mistakes can be costly. Many of the common complaints are avoidable if personnel is knowledgeable and well trained. In this interactive session, attendees will hear ten of the most common Fair Housing “fails” and learn how to prevent discrimination by handling questions, complaints, and resident issues with professionalism and according to Fair Housing guidelines. Ideal for those new to the industry or needing continuing education, participants will leave with a thorough understanding of the Fair Housing laws and their responsibility as industry professionals.

About the Instructor:

As a speaker and trainer, Katie Rigsby’s passion is people! Her mission is to inspire success one person at a time. Her skills and experience have allowed her to successfully manage projects, people, crisis and finances with professionalism and confidence. Rigsby’s inspiring self –improvement and organizational/time management seminars are ideal for any industry, group or individual. She offers sales training and team building seminars that can be customized to meet your needs. As a faculty member of the National Apartment Association Education Institute, her Advanced Instructor status along with her CAPS, CAM and NALP credentials make her an ideal facilitator for NAA credential courses.

Date: Wednesday, June 6, 2018

Time: 9:00am – 12:00pm

Location: Farington of Clarksville (2134 Lombardy Dr., Clarksville, IN 47129)

Cost: FREE for members; $160 for non-members


Management Panel

Date: Thursday, July 26, 2018

Time: 9:00am – 12:00pm

Location: TBD in Jeffersonville, IN

Cost: FREE for members, $160 for non-members


HVAC 101

This course will cover imperative information for technicians interested in expanding their knowledge on HVAC products, preferred installation practices, service techniques and troubleshooting.

Attend this course to learn about:

  • Air handler, apartment fan coil, and evaporator models and specifications
  • Air conditioner and heat pump models and specifications
  • Equipment installation and service
  • Basics of refrigeration
  • Thermostat installation and troubleshooting

About the Instructor:

Chad Durre has been employed by Lee Supply Corporation as a Regional Technical Service Advisor for over five years, providing HVAC training, technical support, and warranty claim services for International Comfort Products equipment.

Date: Thursday, September 20, 2018

Time: 9:00am – 12:00pm

Location: TBD in New Albany, IN

Cost: FREE for members, $160 for non-members


Disaster Preparedness: Taking the Initiative

The purpose of this course is to prepare both multifamily and commercial property staff members for natural disasters and common emergencies that can happen on site and how to handle the aftermath, when to handle responses in-house and when to call in the experts. This interactive course is targeted toward property managers, assistant property managers, maintenance, and engineers.

Learn more on how to respond to common disasters, including:

  • Fire disaster recovery, the staff role, how to build an emergency kit, securing the property in the immediate aftermath, working with a restoration company, tenant management, insurance, and longer-term reconstruction needs
  • Water damage statistics, liability from the property and tenant perspectives, damage categories and classes, assessing the issue, and how to respond and dry out
  • Mold facts and types, code requirements, assessing an issue, liability, and follow-up needs
  • Vehicle impact, storm damage, boarding up before an event, roof leaks: how to secure the property, communicating with constituents, permits, functional actions, and reconstruction

Date: Wednesday, November 7, 2018

Time: 9:00am – 12:00pm

Location: TBD in New Albany, IN

Cost: FREE for members, $160 for non-members

Instructor: Hays & Sons