Professional Development

Education Overview

The Indiana Apartment Association is designed to help you succeed. If you are new to the industry or a seasoned professional, IAA offers the courses and tools you need to succeed, including nationally recognized certifications.


We are very excited to launch our FREE class schedule! That is right – these classes will be FREE to members! You’ll still need to register in advance in order to participate but there will be no additional charge to attend these classes. This is just one way IAA is working to enhance educational offerings to better serve the changing needs of members.

Register for the educational courses to stay up to date in the multifamily industry and advance your career. Certificates of completion will be issued at the conclusion of each course.

These classes fill quickly so register today!

Upcoming Courses


EPA/CFC Certification Testing

Section 608 of the Federal Clean Air Act requires persons who work with regulated refrigerants to become certified. Enroll in this course to comply with regulations essential for supporting your apartment community. The course includes four sections for the first time test-takers and second time test-takers in your community:

Section 1 reviews environmental issues surrounding the impact of Class I and II refrigerants

Section 2 covers the test and instruction for systems with less than 5 pounds of refrigerant (Type I certification)

Section 3 includes the test and instruction for high-pressure refrigerant such as HCFC 22 including split-system air conditioners (Type II certification)

Section 4 contains the test and instruction for systems that use a low pressure refrigerant such as CFC11 (Type III certification)

Re-Testing Requirement: You are required to bring proof of your previous scores to the re-test. You may re-test three times before instruction is required.

Registration details: Shortly after registering for the exam we will mail you an exam booklet. Please review this booklet in advance of the course.

About the Instructor: David Creek, Director of Maintenance, with Birge & Held Asset Management, LLC has more than 33 years in the apartment industry. He brings exceptional experience and insights into this course to engage and motivate participants inside and outside the classroom.

Date: Tuesday, November 7, 2017
Time: 8:00am – 3:00pm
Location: IAA (9100 Keystone Crossing, Suite 725, Indianapolis, IN 46240)
Cost: Full test – $135/member, $250/non-member; Re-test – $79/member, $150/non-member

Fair Housing for Maintenance

This course is designed specifically for your entire maintenance team. With discrimination complaints, testing and fines on the rise, it is imperative to abide by federal, state and local laws regarding fair housing. Understand your role in fair housing, including the law as it applies to familial status disabilities, occupancy standards, resident selection, service animals vs. therapy or companion animals. Register your staff today to:

  • Know what to say and, more importantly, what not to say
  • Learn how to make reasonable accommodations
  • Ensure your resident relations are compliant with fair housing regulations
  • Gain practical solutions you can use tomorrow

About the Instructor: Gavin Greene is Regional Property Manager with Flaherty & Collins Properties

Date: Thursday, November 9, 2017
Time: 9:00am – 12:00pm
Location: IAA (9100 Keystone Crossing, Suite 725, Indianapolis, IN 46240)
Cost: FREE for members; $160 for non-members

Winterizing Your Property (Lafayette, IN)

Gear up for winter. Unpredictable weather will require owners and operators to keep their apartment communities and residents safe. They can do so by following a series of simple tips for winterizing their rental units and properties. Attend this course to hear from local experts on the best ways to winterize your property, including:

  • HVAC tune-ups
  • Seasonal inspections of heating systems
  • Inventory items such as salt and defrosting materials
  • Property walks to inspect parking lots and landscape
  • Resident inspections and weather stripping
  • Ensure your emergency plan is up to date, including emergency preparedness kits

About the Instructor: David Graves is the owner of Supply Warehouse. He has extensive knowledge of all types of ice melters, including the full range of liquid and dry chemical compounds. His expertise is based on the latest research findings from several independent reliable sources, such as accredited research universities, nationally recognized cement organizations, and government research council programs.

Date: Thursday, November 16, 2017
Time: 9:00am – 12:00pm
Location: Klondike Library (3062 Lindberg Road, West Lafayette, IN 47906)
Cost: FREE for members; $30 for non-members

Please visit this link to learn more about the Certification Programs

IAA’s Maintenance Courses

The following free classes are held at IAA’s Barrett Center throughout 2017:

January 18th – Meth Testing, Cleaning, & Abatement (Indianapolis)
February 14th – Maintenance Customer Service
February 21st – New Member/New Employee Orientation
March 15th – Meth Testing, Cleaning, & Abatement (South Bend)
April 5th – Pool Review
April 12th – AC Maintenance & Repair
May 23rd – Reacting to REAC
June 6th – Electrical Review & Repair
June 13th – Maintenance for Managers
July 18th – Appliance Maintenance & Repair Refresher
August 22nd – Plumbing 101
September 13th – Electric/Gas Heat Repair
November 9th – Fair Housing for Maintenance

Pre-registration is required and space is limited. Register today to secure your professional development. Please share this link on to other members of your team to ensure your community grows. Course certificates will be issued at the conclusion of each course.

Register now!

Certification and Designation Courses

In addition to our free classes, we offer several certification courses throughout the year. You can register for the following classes online to ensure you met regulatory guidelines.

EPA/CFC Certification

Section 608 of the Federal Clean Air Act requires persons who work with regulated refrigerants to become certified. Enroll in this course to comply with regulations essential for supporting your apartment community. You can earn the universal EPA/CFC certification or retake the exam at IAA.

January 25th
March 14th
June 14th
November 7th

410 Certification

Register for this 410A Certification course to provide necessary training and practical knowledge to safely service systems containing R-410A and R- 407C, the R-22 phase-out, appropriate refrigerant and oil applications, service techniques, and safe handling of R- 410A. This course includes two hours of instruction, followed by a 50 question exam that covers proper safety, handling, and application of R-410A refrigerant systems. Persons who pass this examination receive a certificate and an AC&R Safety Coalition R-410A patch.

February 23rd (Indianapolis)
March 14th (Bloomington)
March 15th (Jeffersonville)
April 25th (Indianapolis)
May 8th (South Bend)
August 24th (Indianapolis)

EPA RRP Certification

EPA’s Lead Renovation, Repair and Painting Rule (RRP) requires that firms performing renovation, repair, and painting projects that disturb lead-based paint in units, apartment properties, homes, child care facilities and pre-schools built before 1978 have their firm certified by EPA (or an EPA authorized state), use certified renovators who are trained by EPA-approved training providers and follow lead-safe work practices. Learn state and national rules, how to take a lead paint chip sample and submit to a certified lab and new OSHA standards.

September 20th

Certificate for Apartment Maintenance Technicians

Earning your CAMT validates your knowledge, enhances your reputation and credibility, boosts your confidence, and earns you respect. Advance your career by expanding your knowledge in the following areas:

  • Established procedures for maintaining recreational facilities and common areas
  • Implementation of a preventive maintenance schedule
  • Product repair and replacement decisions
  • Professional behavior patterns, communication skills, and appearance
  • Clear and respectful communication with residents, team members, and contractors

September 6th – 7th: Electrical Maintenance 201
October 4th – 6th: HVAC Maintenance 201
November 8th – 9th: Appliances Maintenance 201
December 7th – 8th: Plumbing Maintenance 201
December 12th: Interior/Exterior Maintenance 201

2017 SAL Alumni Testimonials:

“The trainer had me on the edge of my seat listening,”

“SAL Provided insightful information about each individual rather than generalized information”

 “Practical knowledge presented in a memorable fashion”

“SAL was most helpful, for me, in improving my leadership skills. Helpful in understanding how to communicate clearly and the different styles of communication”

SAL was named after Sally Lentz-Crouse who was a leader in the multifamily housing industry and a pioneer in the real estate industry. To keep Sally’s legacy alive, in 2008 the Indiana Apartment Association began an annual Leadership Retreat. After taking a two-year hiatus to reevaluate, revitalize, and rejuvenate the SAL Advanced Leadership Series, the SAL Task Force launched an extensive leadership series.

In 2017, the SAL Advanced Leadership series and retreat moved current and aspiring leaders through a track that began with emotional intelligence coupled with communication skills; focused those communication skills to coaching a team, and finally, with driving the vision.  This program is designed for executives, department heads, and aspiring leaders with several years of experience leading a team. The speakers are experts in the field of organizational management, leadership development, and executive coaches.

The planning for the 2018 SAL Leadership Program is underway, using the expertise of previous alumni to drive the content and curriculum. While we are planning the content, please save the dates for the following courses and budget $1,000 into your professional development budget.

Tentative 2018 dates:

January 23: 9:00am – 12:00pm @ Indiana Apartment Association

February 23: 9:00am – 12:00pm @ Indiana Apartment Association

March 23: 9:00am – 12:00pm @ Indiana Apartment Association

April 23: 9:00am – 12:00pm @ Indiana Apartment Association

May 23 from 10:00am – May 24 until 4:00pm @ The Rawhide Ranch


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