Professional Development

Education Overview

The Indiana Apartment Association is designed to help you succeed. If you are new to the industry or a seasoned professional, IAA offers the courses and tools you need to succeed, including nationally recognized certifications.

NEW!

We are very excited to launch our FREE class schedule! That is right – these classes will be FREE to members! You’ll still need to register in advance in order to participate but there will be no additional charge to attend these classes. This is just one way IAA is working to enhance educational offerings to better serve the changing needs of members.

Register for the educational courses to stay up to date in the multifamily industry and advance your career. Certificates of completion will be issued at the conclusion of each course.

These classes fill quickly so register today!

Upcoming Courses

May

EPA’s RRP Re-Certification

EPA’s Lead Renovation, Repair and Painting Rule (RRP) requires that firms performing renovation, repair, and painting projects that disturb lead-based paint in units, apartment properties, homes, child care facilities and pre-schools built before 1978 have their firm certified by EPA (or an EPA authorized state), use certified renovators who are trained by EPA-approved training providers and follow lead-safe work practices. Learn state and national rules, how to take a lead paint chip sample and submit to a certified lab and new OSHA standards.

If you are a certified Lead Renovator, your refresher due date may be fast approaching and it is important to get re-trained soon. Remember: if you do not take your half day refresher before your expiration date, you must take the full day initial course again. Bring your existing certification number -it must be submitted with the exam!

Date: Monday, May 8, 2017
Time: 9:00am – 12:00pm
Location:IAA
Cost: $185 for members; $370 for non-members
Instructor: Steve Ambro

EPA’s Renovation, Repair, & Painting Rule

EPA’s Lead Renovation, Repair and Painting Rule (RRP) requires that firms performing renovation, repair, and painting projects that disturb lead-based paint in units, apartment properties, homes, child care facilities and pre-schools built before 1978 have their firm certified by EPA (or an EPA authorized state), use certified renovators who are trained by EPA-approved training providers and follow lead-safe work practices. Learn state and national rules, how to take a lead paint chip sample and submit to a certified lab and new OSHA standards.

If you are a certified Lead Renovator, your refresher due date may be fast approaching and it is important to get re-trained soon. Remember: if you do not take your half day refresher before your expiration date, you must take the full day initial course again. Bring your existing certification number -it must be submitted with the exam!

Date: Tuesday, May 9, 2017
Time: 9:00am – 4:30pm
Location:IAA
Cost: $185 for members; $370 for non-members
Instructor: Steve Ambro

Fair Housing

With discrimination complaints, undercover investigations and penalties on the rise, it is imperative to abide by federal, state and local laws regarding fair housing. Understand your role in fair housing, including the law as it applies to children and families, accommodating people with disabilities, occupancy standards, resident selection guidelines, leasing documentation, service animals vs. therapy or companion animals, and rental procedures. Register your staff today to:

Know what to say and, more importantly, what not to say
Learn how to make reasonable accommodations
Ensure your resident relations are compliant with fair housing regulations
Gain practical solutions you can use tomorrow
Everyone in the industry needs to attend this course since the law holds individuals accountable.

Date: Thursday, May 18, 2017
Time: 9:00am – 12:00pm
Location: TBD
Cost: FREE FOR MEMBERS; $160 for non-members
Speaker: Nadeen Green has been an attorney and has taught Fair Housing law to the multi-family housing industry for decades, presenting more than 1,200 programs to management companies and apartment associations nationwide, including the National Apartment Association, IREM and AIM. Her reader-friendly articles and guest blogs appear regularly in publications and on websites, and she blogs as Fair Housing Lady at http://fairhousing.forrent.com/

Reacting to REAC

Join local experts to uncover the best kept REAC secrets in the industry.

  • Rhonda Stephens, Assistant Director of Maintenance, Pedcor Management
  • David Creek, Director of Maintenance, Birge & Held Asset Management, LLC
  • Tom Warren, Regional Maintenance Supervisor, Core Realty Holdings Management Inc.
  • Dave Nelson

This seminar will provide a REAC overview and explore the most common points lost during interior and exterior inspections. Course attendees will walk away with preventative maintenance schedules, REAC inspection checklists, and tips for having conversations with the owners and senior management teams.

Date: Tuesday, May 23, 2017
Time: 9:00am – 12:00pm
Location: IAA
Cost: FREE for members; $160 for non-members

Phone Skills & Closing Techniques

Improve your phone skills and closing techniques. Attend this course to hear from local experts:

Nicole Crosby, Senior Marketing Manager, Buckingham Companies:

Crosby will help you convert the phone call to a tour. More importantly she’ll help you avoid the feeling of dread when the phone rings and teach you simple tricks to make you more effective when the phone rings.

Christie Upp, Director of Training, AMP Residential:

Upp will help you increase your closing ratio with these best practices. Learn new techniques for overcoming objections and creating a sense of urgency. Use these follow up tactics to stay in front of your prospective resident and increase their likelihood to close.

Date: Wednesday, May 24, 2017
Time: 9:00am – 12:00pm
Location: IAA
Cost: FREE for members; $160 for non-members

June

Electrical Review & Repair

Date: Tuesday, June 6, 2017
Time: 9:00am – 12:00pm
Location: IAA
Cost: FREE for members; $160 for non-members

EPA/CFC Certification

Section 608 of the Federal Clean Air Act requires persons who work with regulated refrigerants to become certified. Enroll in this course to comply with regulations essential for supporting your apartment community. David Creek brings exceptional experience and insights into this course to engage and motivate participants inside and outside the classroom.

The course includes four sections for the first time test-takers and second time test-takers in your community:

Section 1 reviews environmental issues surrounding the impact of Class I and II refrigerants

Section 2 covers the test and instruction for systems with less than 5 pounds of refrigerant (Type I certification)

Section 3 includes the test and instruction for high-pressure refrigerant such as HCFC 22 including split-system air conditioners (Type II certification)

Section 4 contains the test and instruction for systems that use a low pressure refrigerant such as CFC11 (Type III certification)

Shortly after registering for the exam we will mail you an exam booklet. Please review this booklet in advance of the course. Register for the EPA/CFC Certification today to develop your team, increase your skills, and enhance your community.

Date: Wednesday, June 14, 2017
Time: 8:00am – 3:00pm
Location: IAA
Cost: Full test – $135/member, $250/non-member; Retest – $79/member, $150/non-member

Please visit this link to learn more about the Certification Programs

IAA’s Maintenance Courses

The following free classes are held at IAA’s Barrett Center throughout 2017:

January 18th – Meth Testing, Cleaning, & Abatement (Indianapolis)
February 14th – Maintenance Customer Service
February 21st – New Member/New Employee Orientation
March 15th – Meth Testing, Cleaning, & Abatement (South Bend)
April 5th – Pool Review
April 12th – AC Maintenance & Repair
May 23rd – Reacting to REAC
May 25th – Maintenance for Managers
June 6th – Electrical Review & Repair
July 18th – Appliance Maintenance & Repair Refresher
August 22nd – Plumbing 101
September 13th – Electric/Gas Heat Repair
November 9th – Fair Housing for Maintenance

Pre-registration is required and space is limited. Register today to secure your professional development. Please share this link on to other members of your team to ensure your community grows. Course certificates will be issued at the conclusion of each course.

Register now!

Certification and Designation Courses

In addition to our free classes, we offer several certification courses throughout the year. You can register for the following classes online to ensure you met regulatory guidelines.

EPA/CFC Certification

Section 608 of the Federal Clean Air Act requires persons who work with regulated refrigerants to become certified. Enroll in this course to comply with regulations essential for supporting your apartment community. You can earn the universal EPA/CFC certification or retake the exam at IAA.

January 25th
March 14th
June 14th
November 7th

410 Certification

Register for this 410A Certification course to provide necessary training and practical knowledge to safely service systems containing R-410A and R- 407C, the R-22 phase-out, appropriate refrigerant and oil applications, service techniques, and safe handling of R- 410A. This course includes two hours of instruction, followed by a 50 question exam that covers proper safety, handling, and application of R-410A refrigerant systems. Persons who pass this examination receive a certificate and an AC&R Safety Coalition R-410A patch.

February 23rd (Indianapolis)
March 14th (Bloomington)
March 15th (Jeffersonville)
April 25th (Indianapolis)
May 10th (South Bend)

EPA RRP Certification

EPA’s Lead Renovation, Repair and Painting Rule (RRP) requires that firms performing renovation, repair, and painting projects that disturb lead-based paint in units, apartment properties, homes, child care facilities and pre-schools built before 1978 have their firm certified by EPA (or an EPA authorized state), use certified renovators who are trained by EPA-approved training providers and follow lead-safe work practices. Learn state and national rules, how to take a lead paint chip sample and submit to a certified lab and new OSHA standards.

May 9th
September 20th

Certificate for Apartment Maintenance Technicians

Earning your CAMT validates your knowledge, enhances your reputation and credibility, boosts your confidence, and earns you respect. Advance your career by expanding your knowledge in the following areas:

  • Established procedures for maintaining recreational facilities and common areas
  • Implementation of a preventive maintenance schedule
  • Product repair and replacement decisions
  • Professional behavior patterns, communication skills, and appearance
  • Clear and respectful communication with residents, team members, and contractors

September 6th – 7th: Electrical Maintenance 201
October 4th – 6th: HVAC Maintenance 201
November 8th – 9th: Appliances Maintenance 201
December 7th – 8th: Plumbing Maintenance 201
December 12th: Interior/Exterior Maintenance 201

SAL

“SAL encourages individuals to reach higher levels of leadership
by helping them gain the life skills, knowledge and confidence ”

SAL was named after Sally Lentz-Crouse who was a leader in the multifamily housing industry and a pioneer for all women in the real estate industry. To keep Sally’s legacy alive, in 2008 the Indiana Apartment Association began an annual Leadership Retreat. After taking a two-year hiatus to reevaluate, revitalize, and rejuvenate the SAL Advanced Leadership Series, the SAL Task Force is excited to present the 2017 SAL Advanced Leadership Series, featuring four workshops on the 24th of every month beginning in January culminating with a leadership retreat May 24-25, 2017.

If you would like to make a donation to SAL, please contact the IAA office, 317-816-8900.

SAL Advanced Leadership – Workshop Series

Workshop: How to Fascinate Others
Date: January 24, 2017
Time: 9:00am – Noon
Featuring: Sharlee Lyons, Director of Krannert Leader’s Academy, Purdue University

  • Discover and understand the science of Fascination
  • Identify brands that fascinate
  • Identify your personality archetype
  • Create a personal distinction statement

Sharlee joined the Krannert staff in June 2014 and works on personal and professional leadership development. Her mission in life is to be an encouragement to others and help them realize their strengths and potential.


Workshop: IMPROV’ing your Communication Skills
Date: February 24, 2017
Time: 9:00am – Noon
Featuring: Bill Skaggs, CEO, INDYPROV

  • Learn the basic of improv to enhance your meeting skills
  • Increase your ability to think on your feet
  • Explore how to listen effectively
  • Understand nonverbal cues to read your teammates

Bill is CEO and Creative Managing Director of emmy-nominated INDYPROV, a non-profit theatre group that specializes in making people laugh and making a difference in the community.


Workshop: Coaching to Improve Teamwork and Innovate
Date: March 24, 2017
Time: 9:00am – Noon
Featuring: Stefanie Krievins, Strategy Coach

  • Learn the secrets to asking powerful questions that build trust
  • Avoid the unintentional ways distrust and frustration are created
  • Better understand your work style and how others perceive it
  • Create an accountability structure

Stefanie is the founder and coach at The Heart Projects – a solution focused coaching practice. With more than 15 years of experience, she helps individuals take responsibility for their own career and confidence.


Workshop: Visionary Leadership
Date: April 24, 2017
Time: 9:00am – Noon
Featuring: Tom Meier, Equis Consulting

  • Understand how to communicate a clear and concise leadership vision
  • Develop and implement a visionary architecture
  • Identify methods for increasing employee engagement and visionary ownership
  • Leverage team and individual acknowledgements

Tom Meier is a human resource consultant with more than 20 years experience in the areas of organizational and employee development. His areas of expertise include career management, leadership development, personality assessment, and organizational change.


At the end of each workshop, attendees will set a goal. In May, the speakers will be back to lead another seminar and review your progress towards goal. These workshops build skillsets beginning with emotional IQ and self-awareness, then effective communication, utilizing those communication skills to lead a team, and finally, driving the team to achieve the vision.

SAL Advanced Leadership – Retreat

Dive deeper into the concepts learned throughout the first quarter during an intensive Leadership Retreat at Rawhide Ranch in Nashville, Indiana. Meet at IAA at 8:30am for breakfast on May 24, 2017. The bus to Rawhide Ranch leaves promptly at 9:00am for two full days of leadership training, skills development, and equestrian application. Attendees will return to IAA before noon on May 26th. All meals, lodging, and round trip transportation are included.

Workshop: Understanding Your Strengths
Date: May 24, 2017
Time: 10:30am – 12:30pm
Featuring: Sharlee Lyons, Director of Krannert Leader’s Academy, Purdue University

  • Discover and identify individual strengths
  • Determine preferred strength domains
  • Understand how strengths can bring value to a team
  • Incorporate strength strategies to increase output
  • Set goals related to utilize strengths of self and others

Workshop: Communicating with Comedy
Date: May 24, 2017
Time: 1:30pm – 3:30pm
Featuring: Bill Skaggs, CEO, INDYPROV

  • Improve individual and group decision making
  • Address problematic behavior in a way that is specific, non-accusatory, and constructive
  • Establish relationships with difficult personalities
  • Clarify expectations, listen effectively, and articulate responsibilities

Workshop: How to be a Leader Who Can Make Things Happen
Date: May 24, 2017
Time: 4:00pm – 6:00pm
Featuring: Stefanie Krievins, Strategy Coach

  • Learn the stages of change a team transitions through and how different personality styles deal with change
  • Discover the specific leadership style that each direct report may need and how you can adapt for it
  • Identify how you as a leader need to show up to effectively implement change
  • Create an accountability plan so you and your team stay focused on forthcoming changes

Workshop: Visionary Leadership 2.0
Date: May 25, 2017
Time: 10:00am – Noon
Featuring: Tom Meier, Equis Consulting

  • Recognize the difference between assertive and aggressive communication styles when setting expectations
  • Assess the strengths, weaknesses and opportunities in your current work team and provide feedback as a foundation for development planning
  • Learn the type of trust that is most effective in organizations in order to achieve the vision and deliver results

Equestrian Leadership Application: Equestrian leadership training offers attendees the opportunity to practice leadership skills in a safe setting. The ability of leaders to be self-aware, communicate effectively, coach successfully, and motivate others is crucial in today’s marketplace. While interacting with horses, attendees will be able to demonstrate their authentic leadership style and recognize their behaviors that limit their professional advancement. Horses act as a mirror, reflecting a person’s behavior, providing direct feedback to attendee’s leadership style. By observing the horse’s ability to follow, aspiring leaders learn how to manage their emotions, consistently communicate, and lead with authenticity. This hands-on application teaches skills quickly in ways that are difficult to achieve in the classroom and in the board room.


This program is designed for executives, department heads, and aspiring leaders with several years of experience leading a team.

Pricing
Workshops + Leadership Retreat: $700
Workshop Series: $500
Alumni Workshop Series Price: $400

Location
Rawhide Ranch is located in beautiful Nashville, Indiana, roughly 75 minutes from IAA’s office. All transportation, meals and accommodations are included.

Rawhide Ranch provides bunk style accommodations. If you have dietary requests or have questions about the SAL Advanced Leadership Series, please direct them to [email protected].

Complete the registration form and return it to the IAA offic via fax (317-816-8911) or email it to [email protected]. You can also register online. Registration deadline is January 10th.

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