Professional Development

Education Overview

The Indiana Apartment Association is designed to help you succeed. If you are new to the industry or a seasoned professional, IAA offers the courses and tools you need to succeed, including nationally recognized certifications.

NEW!

We are very excited to launch our FREE class schedule! That is right – these classes will be FREE to members! You’ll still need to register in advance in order to participate but there will be no additional charge to attend these classes. This is just one way IAA is working to enhance educational offerings to better serve the changing needs of members.

Register for the educational courses to stay up to date in the multifamily industry and advance your career. Certificates of completion will be issued at the conclusion of each course.

These classes fill quickly so register today!

Upcoming Courses

July

Crime Prevention Tactics

Protect your property. Protect your residents. Protect your bottom line. Register for this class to:

  • Learn ways to prevent crime on your property (lighting, gates, plants, etc.) to increase your resident retention
  • Identify a possible threat and the steps to take when a threat is identified to keep your residents and staff safe
  • Practice de-escalation and diversion tactics to mediate any situation
  • Understand the legal implications of crime on your property to ensure you remain compliant

Instructed by: Special Task Force Protection Agency is a recognized leader in providing premier professional protection and investigative services/solutions for government, residential and corporate industries. We are committed to supporting our client’s needs by delivering cost effective, ethical, reliable, and high quality solutions. STFPA employs former and/or current law enforcement and military personnel. Robert Lightford has over 20 years of law enforcement and corporate security experience. Mr. Lightford began his law enforcement career as a Deputy Town Marshal for Rocky Ripple Police Department in 1994.

Date: Wednesday, July 12, 2017
Time: 9:00am – 12:00pm
Location: IAA
Cost: FREE for members; $160 for non-members

Resident Retention

Increase your resident retention by adding value to your resident retention activities. Learn from resident retention experts, Community Life, who will help you deliver more impact with your resident retention events. Attendees will create a three-month marketing plan culminating with a resident retention activity and learn about the following concepts:

  • Define community
  • Increase connections
  • Create lifestyle
  • Discover what your residents value
  • Generate community partnerships
  • Effectively promote the event and activity
  • Evaluate the success of the program
  • Reduce barriers to success

Every neighborhood should offer its people a sense of belonging. Community Life is passionate about helping each individual find their place in a larger community. We build a culture of genuine community by helping residents engage in personal interests that connect to their neighbors and environment.

Date: Thursday, July 13, 2017
Time: 9:00am – 12:00pm
Location: IAA
Cost: FREE for members; $160 for non-members

New Member/New Employee Orientation

The quarterly Member Orientation is for all new members, new employees, and those who want to become more involved in the Indiana Apartment Association. IAA will host this wine and cheese event four times a year to accommodate all new members.

Join us so you can be informed and get the most out of your membership.

Learn about:

  • Your member benefits
  • Events and functions available only to members
  • Sponsorship and advertising opportunities to grow your business
  • Education opportunities to help grow your career
  • IAA Ambassadors that can help you meet the right people

Date: Wednesday, July 19, 2017
Time: 3:30pm – 5:00pm
Location: IAA
Cost: FREE for members (food and beverages provided)

August

Finance 101

Budgeting is required to advance your career. Learn the skills and language necessary to speak to owners and executives. Register for this class to jump start your career by learning the following:

  • Basic budgeting skills
  • Learn financial terminology
  • Read financial statements and recognize trends
  • Explore the connections between leasing, retention, its cost and the return on investment
  • Understand how different roles affect the bottom line
  • Calculate common financial terms such as: GPR, NOI, preleased occupancy, vacancy loss, and more
  • Evaluate and determine cost per lead and cost leaser
  • Track marketing sources

Instructed by: This class is led by Amanda Warren, Regional Property Manager with Sheehan Property Management and a NAA Advanced Instructor.

Date: Thursday, August 10, 2017
Time: 9:00am – 12:00pm
Location: IAA
Cost: FREE for members; $160 for non-members

Plumbing 101

Date: Tuesday, August 22, 2017
Time: 9:00am – 12:00pm
Location: IAA
Cost: FREE for members; $160 for non-members

R-410A Certification

Register for this 410A Certification course to provide necessary training and practical knowledge to safely service systems containing R-410A and R-407C, the R-22 phase-out, appropriate refrigerant and oil applications, service techniques, and safe handling of R-410A. This course includes two hours of instruction, followed by a 50 question exam that covers proper safety, handling, and application of R-410A refrigerant systems. Persons who pass this examination receive a certificate and an AC&R Safety Coalition R-410A patch.

Instructed by: This course is led by Allen Graber who has 17 years with Trane, 33 years of HVAC experience, including industrial, commercial, and residential installation and service.

Date: Thursday, August 24, 2017
Time: 9:00am – 12:00pm
Location: IAA
Cost: $185 for members; $260 for non-members

September

Smoke Free Housing

Attend this training to learn more about why smoke free housing is so important and how to go about implementing a policy. You will hear from local property managers on their experiences with smoke free housing, along with health experts on the dangers of second hand smoke.

Learning outcomes:

  • Understand second hand smoke and its effects on housing, including the detrimental cost of fires
  • Legality of smoke free housing policies: how to enforce smoke free housing and its impact on your current smoking community
  • Panel Discussion: local smoke free properties and how they made the transition
  • Resources for your community to go smoke free

Who should attend:

  • Regionals and property managers with varying levels of experience
  • If you are curious about smoke free housing or considering smoke free housing for your property
  • If you are an aspiring property manager or regional, attend this seminar to learn how to implement change in your property

Date: Wednesday, September 6, 2017
Time: 9:00am – 12:00pm
Location: IAA
Cost: FREE for members; $160 for non-members

Social Media Wins for the Resident, Student, & Parent (Lafayette)

It often seems like there aren’t enough hours in the day: Putting out fires and working to get new leases doesn’t leave your team with much time to post on your property’s social media accounts, despite social media being the hub of modern student life. Solve this dilemma by creating minimal content with maximum impact, in addition to leveraging your residents and their posts. Leave this session armed with compelling, ready-to-use content ideas, strategies for connecting with students on the platforms they prefer, and metrics that will help you align social efforts with leasing objectives.

Don’t run from your online ratings and reviews. Accept them as a critical, new part of doing business, and take some steps toward managing your online reputation. Your strategy doesn’t have to be complicated, and there are tools available to assist. But whatever you do, don’t believe that the bad reviews will just go away or have no impact on your prospects’ opinion of you. What happens on the internet, stays on the internet!

Join us as StrataBlue discusses ways to stand out in a crowded marketplace utilizing social media:

  • Learn how to appropriately respond to reviews
  • Leverage technology options
  • Take advantage of the moments of truth
  • Find your conversation
  • Increase your sales before the tour

About the Instructor: StrataBlue is a digital strategy management firm. Our mission is to help businesses of all sizes, take best advantage of today’s highly digital marketplace, whether it relates to marketing services, strategy, or business analytics. Because we take the burden of managing the digital workload off your shoulders, you can focus on driving your competitive advantage to delight your customers.

Date: Tuesday, September 12, 2017
Time: 3:00pm – 5:00pm
Location: Klondike Library (3062 Lindberg Road, West Lafayette, IN 47906)
Cost: FREE for members; $30 for non-members

Electric/Gas Heat Repair

Gain the skills you need to keep your residents warm this winter. Attend this refresher course to learn about:

  • Preventative maintenance
  • Troubleshooting scenarios
  • Resistance heating
  • Repair techniques
  • Safety/code adherence
  • Burners/ignition systems
  • Heat exchanger analysis
  • Carbon monoxide signs

About the Instructor: The Habegger Corporation invests to support the continuing education of dealers and contractors in the communities we serve. Business, training, and technical education programs are provided to help you learn about the latest products, effective sales techniques, and efficient business practices, as well as refresh on the fundamentals. The Habegger Corporation mission is to be a customer oriented, successful distributor of heating and air conditioning products.

Date: Wednesday, September 13, 2017
Time: 9:00am – 12:00pm
Location: IAA
Cost: FREE for members; $160 for non-members

New Member/New Employee Orientation

The quarterly Member Orientation is for all new members, new employees, and those who want to become more involved in the Indiana Apartment Association. IAA will host this wine and cheese event four times a year to accommodate all new members.

Join us so you can be informed and get the most out of your membership.

Learn about:

  • Your member benefits
  • Events and functions available only to members
  • Sponsorship and advertising opportunities to grow your business
  • Education opportunities to help grow your career
  • IAA Ambassadors that can help you meet the right people

Date: Wednesday, September 13, 2017
Time: 3:30pm – 5:00pm
Location: IAA
Cost: FREE for members (food and beverages provided)

EPA’s Renovation, Repair, & Painting Rule

EPA’s Lead Renovation, Repair, and Painting Rule (RRP) requires that firms performing renovation, repair, and painting projects that disturb lead-based paint in units, apartment properties, homes, child care facilities and preschools built before 1978 have their firm certified by EPA (or an EPA authorized state), use certified renovators who are trained by EPA-approved training providers and follow lead-safe work practices. Learn state and national rules, how to take a lead paint chip sample and submit to a certified lab and new OSHA standards.

If you are a certified Lead Renovator, your refresher due date may be fast approaching and it is important to get re-trained soon. Remember: if you do not take your half day refresher before your expiration date, you must take the full day initial course again. Bring your existing certification number – it must be submitted with the exam!

Date: Wednesday, September 20, 2017
Time: 8:00am – 4:30pm
Location: IAA
Cost: $250 for members; $500 for non-members

Landlord-Tenant Law (South Bend)

This timely program will focus on the law of Indiana as it relates to tenant-landlord laws. Attend this course to gain insights into the following:

  • The recent legislative and judicial developments that affect this process will also be reviewed in this seminar
  • Discover the “Do’s and Don’ts” of the eviction process as regulated by the local, state, and federal laws

About the Instructor: The course will be led by Marcellus Lebbin, Attorney, May Oberfell Lorber. He is a partner with his firm and has been in business with them since 2004. His practice areas include Commercial Real Estate, estate planning, administration, and litigation matters.

Date: Wednesday, September 21, 2017
Time: 9:00am – 12:00pm
Location: Windsor Park (4020 Edison Parkway, Mishawaka, IN 46545)
Cost: FREE for members; $50 for non-members

Please visit this link to learn more about the Certification Programs

IAA’s Maintenance Courses

The following free classes are held at IAA’s Barrett Center throughout 2017:

January 18th – Meth Testing, Cleaning, & Abatement (Indianapolis)
February 14th – Maintenance Customer Service
February 21st – New Member/New Employee Orientation
March 15th – Meth Testing, Cleaning, & Abatement (South Bend)
April 5th – Pool Review
April 12th – AC Maintenance & Repair
May 23rd – Reacting to REAC
June 6th – Electrical Review & Repair
June 13th – Maintenance for Managers
July 18th – Appliance Maintenance & Repair Refresher
August 22nd – Plumbing 101
September 13th – Electric/Gas Heat Repair
November 9th – Fair Housing for Maintenance

Pre-registration is required and space is limited. Register today to secure your professional development. Please share this link on to other members of your team to ensure your community grows. Course certificates will be issued at the conclusion of each course.

Register now!

Certification and Designation Courses

In addition to our free classes, we offer several certification courses throughout the year. You can register for the following classes online to ensure you met regulatory guidelines.

EPA/CFC Certification

Section 608 of the Federal Clean Air Act requires persons who work with regulated refrigerants to become certified. Enroll in this course to comply with regulations essential for supporting your apartment community. You can earn the universal EPA/CFC certification or retake the exam at IAA.

January 25th
March 14th
June 14th
November 7th

410 Certification

Register for this 410A Certification course to provide necessary training and practical knowledge to safely service systems containing R-410A and R- 407C, the R-22 phase-out, appropriate refrigerant and oil applications, service techniques, and safe handling of R- 410A. This course includes two hours of instruction, followed by a 50 question exam that covers proper safety, handling, and application of R-410A refrigerant systems. Persons who pass this examination receive a certificate and an AC&R Safety Coalition R-410A patch.

February 23rd (Indianapolis)
March 14th (Bloomington)
March 15th (Jeffersonville)
April 25th (Indianapolis)
May 8th (South Bend)
August 24th (Indianapolis)

EPA RRP Certification

EPA’s Lead Renovation, Repair and Painting Rule (RRP) requires that firms performing renovation, repair, and painting projects that disturb lead-based paint in units, apartment properties, homes, child care facilities and pre-schools built before 1978 have their firm certified by EPA (or an EPA authorized state), use certified renovators who are trained by EPA-approved training providers and follow lead-safe work practices. Learn state and national rules, how to take a lead paint chip sample and submit to a certified lab and new OSHA standards.

September 20th

Certificate for Apartment Maintenance Technicians

Earning your CAMT validates your knowledge, enhances your reputation and credibility, boosts your confidence, and earns you respect. Advance your career by expanding your knowledge in the following areas:

  • Established procedures for maintaining recreational facilities and common areas
  • Implementation of a preventive maintenance schedule
  • Product repair and replacement decisions
  • Professional behavior patterns, communication skills, and appearance
  • Clear and respectful communication with residents, team members, and contractors

September 6th – 7th: Electrical Maintenance 201
October 4th – 6th: HVAC Maintenance 201
November 8th – 9th: Appliances Maintenance 201
December 7th – 8th: Plumbing Maintenance 201
December 12th: Interior/Exterior Maintenance 201

SAL

“SAL encourages individuals to reach higher levels of leadership
by helping them gain the life skills, knowledge and confidence ”

SAL was named after Sally Lentz-Crouse who was a leader in the multifamily housing industry and a pioneer for all women in the real estate industry. To keep Sally’s legacy alive, in 2008 the Indiana Apartment Association began an annual Leadership Retreat. After taking a two-year hiatus to reevaluate, revitalize, and rejuvenate the SAL Advanced Leadership Series, the SAL Task Force is excited to present the 2017 SAL Advanced Leadership Series, featuring four workshops on the 24th of every month beginning in January culminating with a leadership retreat May 24-25, 2017.

If you would like to make a donation to SAL, please contact the IAA office, 317-816-8900.

SAL Advanced Leadership – Workshop Series

Workshop: How to Fascinate Others
Date: January 24, 2017
Time: 9:00am – Noon
Featuring: Sharlee Lyons, Director of Krannert Leader’s Academy, Purdue University

  • Discover and understand the science of Fascination
  • Identify brands that fascinate
  • Identify your personality archetype
  • Create a personal distinction statement

Sharlee joined the Krannert staff in June 2014 and works on personal and professional leadership development. Her mission in life is to be an encouragement to others and help them realize their strengths and potential.


Workshop: IMPROV’ing your Communication Skills
Date: February 24, 2017
Time: 9:00am – Noon
Featuring: Bill Skaggs, CEO, INDYPROV

  • Learn the basic of improv to enhance your meeting skills
  • Increase your ability to think on your feet
  • Explore how to listen effectively
  • Understand nonverbal cues to read your teammates

Bill is CEO and Creative Managing Director of emmy-nominated INDYPROV, a non-profit theatre group that specializes in making people laugh and making a difference in the community.


Workshop: Coaching to Improve Teamwork and Innovate
Date: March 24, 2017
Time: 9:00am – Noon
Featuring: Stefanie Krievins, Strategy Coach

  • Learn the secrets to asking powerful questions that build trust
  • Avoid the unintentional ways distrust and frustration are created
  • Better understand your work style and how others perceive it
  • Create an accountability structure

Stefanie is the founder and coach at The Heart Projects – a solution focused coaching practice. With more than 15 years of experience, she helps individuals take responsibility for their own career and confidence.


Workshop: Visionary Leadership
Date: April 24, 2017
Time: 9:00am – Noon
Featuring: Tom Meier, Equis Consulting

  • Understand how to communicate a clear and concise leadership vision
  • Develop and implement a visionary architecture
  • Identify methods for increasing employee engagement and visionary ownership
  • Leverage team and individual acknowledgements

Tom Meier is a human resource consultant with more than 20 years experience in the areas of organizational and employee development. His areas of expertise include career management, leadership development, personality assessment, and organizational change.


At the end of each workshop, attendees will set a goal. In May, the speakers will be back to lead another seminar and review your progress towards goal. These workshops build skillsets beginning with emotional IQ and self-awareness, then effective communication, utilizing those communication skills to lead a team, and finally, driving the team to achieve the vision.

SAL Advanced Leadership – Retreat

Dive deeper into the concepts learned throughout the first quarter during an intensive Leadership Retreat at Rawhide Ranch in Nashville, Indiana. Meet at IAA at 8:30am for breakfast on May 24, 2017. The bus to Rawhide Ranch leaves promptly at 9:00am for two full days of leadership training, skills development, and equestrian application. Attendees will return to IAA before noon on May 26th. All meals, lodging, and round trip transportation are included.

Workshop: Understanding Your Strengths
Date: May 24, 2017
Time: 10:30am – 12:30pm
Featuring: Sharlee Lyons, Director of Krannert Leader’s Academy, Purdue University

  • Discover and identify individual strengths
  • Determine preferred strength domains
  • Understand how strengths can bring value to a team
  • Incorporate strength strategies to increase output
  • Set goals related to utilize strengths of self and others

Workshop: Communicating with Comedy
Date: May 24, 2017
Time: 1:30pm – 3:30pm
Featuring: Bill Skaggs, CEO, INDYPROV

  • Improve individual and group decision making
  • Address problematic behavior in a way that is specific, non-accusatory, and constructive
  • Establish relationships with difficult personalities
  • Clarify expectations, listen effectively, and articulate responsibilities

Workshop: How to be a Leader Who Can Make Things Happen
Date: May 24, 2017
Time: 4:00pm – 6:00pm
Featuring: Stefanie Krievins, Strategy Coach

  • Learn the stages of change a team transitions through and how different personality styles deal with change
  • Discover the specific leadership style that each direct report may need and how you can adapt for it
  • Identify how you as a leader need to show up to effectively implement change
  • Create an accountability plan so you and your team stay focused on forthcoming changes

Workshop: Visionary Leadership 2.0
Date: May 25, 2017
Time: 10:00am – Noon
Featuring: Tom Meier, Equis Consulting

  • Recognize the difference between assertive and aggressive communication styles when setting expectations
  • Assess the strengths, weaknesses and opportunities in your current work team and provide feedback as a foundation for development planning
  • Learn the type of trust that is most effective in organizations in order to achieve the vision and deliver results

Equestrian Leadership Application: Equestrian leadership training offers attendees the opportunity to practice leadership skills in a safe setting. The ability of leaders to be self-aware, communicate effectively, coach successfully, and motivate others is crucial in today’s marketplace. While interacting with horses, attendees will be able to demonstrate their authentic leadership style and recognize their behaviors that limit their professional advancement. Horses act as a mirror, reflecting a person’s behavior, providing direct feedback to attendee’s leadership style. By observing the horse’s ability to follow, aspiring leaders learn how to manage their emotions, consistently communicate, and lead with authenticity. This hands-on application teaches skills quickly in ways that are difficult to achieve in the classroom and in the board room.


This program is designed for executives, department heads, and aspiring leaders with several years of experience leading a team.

Pricing
Workshops + Leadership Retreat: $700
Workshop Series: $500
Alumni Workshop Series Price: $400

Location
Rawhide Ranch is located in beautiful Nashville, Indiana, roughly 75 minutes from IAA’s office. All transportation, meals and accommodations are included.

Rawhide Ranch provides bunk style accommodations. If you have dietary requests or have questions about the SAL Advanced Leadership Series, please direct them to [email protected].

Complete the registration form and return it to the IAA offic via fax (317-816-8911) or email it to [email protected]. You can also register online. Registration deadline is January 10th.

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