Statewide Online Education

Webinar: Who Are You?

Leasing is the main focus point when renting an apartment, this class is open to beginning and advanced leasing agents in the industry. We will spend time covering  customers services, marketing tools, design principles, and effects of different leasing techniques and various methods.

Instructor: Tearra Dotson

Date: Thursday, May 28, 2020

Time: 10:00am-11:00am EST

Location: Webinar via Zoom Meeting (link will be sent to attendees prior to class start)

Cost: FREE for members

Register online here!


Webinar: Making Social Media Work for You

This course will be an interactive discussion on how to use social media to your community’s advantage to increase your online presence. We will not only talk about how often you should posts and what platforms to use, but we will also talk about fun, creative, easy ways to make your social media stand out and create better reach. We will briefly touch on social media decorum in both the professional and personal fields as well.

Instructors: Joleen Godfread & Cameron Youngblood

Date: Thursday, June 4, 2020

Time: 10:00am-11:00am EST

Location: Webinar via Zoom Meeting (link will be sent to attendees prior to class start)

Cost: FREE for members

Register online here!


Webinar: Disaster Preparedness 

Every second counts in responding to an emergency, and effective managers have a plan in place for dealing with any situation that may arise. The purpose of this course is to prepare multifamily staff members for natural disasters and common emergencies. Every property should have an emergency response plan that addresses the property’s unique needs. Attendees will learn how to develop and utilize their plan when responding to fires, floods, tornadoes, or other natural disasters.

Additional topics to be reviewed include:

– How to develop an emergency response team and who should be included

– How to prepare documentation and contact information to have on hand

– Training staff on emergency response

– Strategies for communicating with residents and the media after an emergency or natural disaster

– What should be included in an emergency response kit for your properties

Instructor: Gavin Greene, Flaherty & Collins Properties

Date: Tuesday, June 9, 2020

Time: 9:00am – 12:00pm EST

Location: Webinar via Zoom Meeting (link will be sent to attendees prior to class start)

Cost: FREE for members

Register here!


Webinar: Basics of Fair Housing

This session is designed for leasing consultants and maintenance professionals with less than five years’ experience.  This session will describe the protected categories and a list of housing providers’ most common fair housing mistakes including those resulting from testing, failure to properly address and document requests for reasonable accommodations, and the fair housing ramifications of not properly training and supervising maintenance employees. Important Indiana laws relevant to fair housing will be explained.  Reasonable accommodations procedures and best practices will be covered, including lots of real-life examples. The trainer is a nationally recognized fair housing attorney and trainer with more than 35 years’ experience advising and training housing providers. This promises to be a fast paced, interactive, and entertaining program.

Instructor: Kathi Williams

Date: Wednesday, June 10, 2020

Time: 9:00am-12:30pm EST

Location: Webinar via Zoom Meeting (link will be sent to attendees prior to class start)

Cost: FREE for members

Register online here!


Webinar: Fair Housing – Five Hot Topics for Experienced Housing Providers

This training session is designed for managers and leasing consultants with more than five years of experience in housing management, and those who have attended numerous fair housing training sessions. Attendees will be expected to have a working knowledge of the fair housing requirements of housing providers. This session will focus on detailed information concerning various fair housing hot topics including how to safely question assistance animal requests, and how your property’s procedures should be shaped by the Indiana law regarding emotional support animals. The second topic is to describe the absolutely necessary reasonable accommodation procedures and forms your company should be using. The third topic is that domestic violence is being viewed as sex discrimination by HUD, and what that means for your company’s procedures. The fourth topic is sexual harassment in housing, and the best practices to avoid these types of claims. Finally, HUD has proposed new disparate impact regulations. The new rules clarify how a housing provider’s policies  can withstanding a disparate impact challenge, specifically to criminal history screening and occupancy policies. This session will be loaded with real-life examples and recommendations for best practices. Bring your questions as this session will be interactive and entertaining.

Instructor: Kathi Williams

Date: Thursday, June 11, 2020

Time: 9:00am-12:30pm EST

Location: Webinar via Zoom Meeting (link will be sent to attendees prior to class start)

Cost: FREE for members

Register online here!


Webinar: Fair Housing in a Flash

Fair Housing mistakes can be costly and many of the common complaints are avoidable if personnel is knowledgeable and well trained. This fast paced fair housing session provides basic training on the many facets of Fair Housing. Ideal for those new to the industry or needing continuing education, participants will leave with an understanding of the Fair Housing laws and their responsibility as industry professionals. After attending this webinar, members will:

– Understand the general purpose and intention of Fair Housing laws

– Recognize the signs of a potential violation

– Discover best practices to avoid costly complaints

Instructor: Katie Rigsby

Date: Tuesday, July 7, 2020

Time: 9:30am-10:30am EST

Location: Webinar via Zoom Meeting (link will be sent to attendees prior to class start)

Cost: FREE for members

Register online here!


Webinar: Doggonit! Do I HAVE to Approve that Animal?

Service Animal, Emotional Support Animal, Guide Dog, Companion Animal, Therapy Animal, Comfort Animal, Psychiatric Service Animal, whatever you call it, just don’t call it a PET! Navigating Fair Housing laws while working to protect your asset can be challenging. As public awareness continues to increase, our management teams must be educated and equipped with processes and language to successfully navigate this sensitive topic. This Fair Housing webinar focuses on the protected class of Disability/Handicap and a resident’s request for an assistance animal. Upon completion of this session, each participant will be able to:

– Understand the legal definition of Disability/Handicap as defined in the Fair Housing Act.

– Recognize the differences between the Fair Housing Act and the Americans with Disabilities Act and where each law applies onsite.

– Utilize resources and appropriate language for answering questions and processing requests for reasonable accommodations and modifications.

-Implement the recently released HUD guidelines regarding the handling of reasonable accommodation requests for assistance animals.

Instructor: Katie Rigsby

Date: Wednesday, July 8, 2020

Time: 9:30am-10:30am EST

Location: Webinar via Zoom Meeting (link will be sent to attendees prior to class start)

Cost: FREE for members

Register online here!


Webinar: When “Service” Goes Too Far: A Crash Course In Fair Housing Service Discrimination

This Fair Housing power hour focuses on four areas of service discrimination and what you can do to help prevent Fair Housing complaints in regards to service requests, resident requests for reasonable modifications, sexual harassment and customer interactions. Service teams are on the front lines of property management, directly interacting with customers, many times while they are alone. Understanding the laws and liabilities associated with their role is a vital part of being a service provider. Upon completion of this session, attendees will have:

– An understanding of the risks involved with being “too friendly” or abusing their “power”

– An increased awareness of situations in which individuals could be inadvertently discriminating

– Best practices for handling requests for reasonable modifications

Instructor: Katie Rigsby

Date: Thursday, July 8, 2020

Time: 9:30am-10:30am EST

Location: Webinar via Zoom Meeting (link will be sent to attendees prior to class start)

Cost: FREE for members

Register online here!


Webinar: Train the Virtual Trainer

As a result of COVID-19, we have all had to adapt to new ways of communicating and training our team members. Spend 30 minutes in this webinar learning how to take your traditional training online and in a virtual setting.

Instructors: Julie Doss & Kate Love, Gene B. Glick Company, Inc.

Date: Wednesday, July 22, 2020

Time: 10:00am-10:45am EST

Location: Webinar via Zoom Meeting (link will be sent to attendees prior to class start)

Cost: FREE for members

Register online here!


Webinar: Fair Housing: Bogus or Busted!?

With ever changing laws and increasing misinformation, Fair Housing compliance can be confusing to navigate. Today, more than ever, clarity and continuing education is vital. In this interactive Fair Housing webinar Katie uses both real and fictitious scenarios to educate multifamily professionals on the current Fair Housing laws. Based on their industry experience, and the knowledge obtained from the session, attendees will determine if the accused were BUSTED with actual Fair Housing violations or if the situations were BOGUS and why.

Attendees will leave with:

– Knowledge of basic Fair Housing laws

– Increased awareness of situations in which members could be inadvertently discriminating

– Best practices for handling requests for reasonable modifications

Instructor: Katie Rigsby

Date: Tuesday, September 8, 2020

Time: 10:00am-11:00am EST

Location: Webinar via Zoom Meeting (link will be sent to attendees prior to class start)

Cost: FREE for members

Register online here!