The days of only having the “24 hour” guarantee is simply not enough in the modern service world and often the old reliable standards prove to be detrimental. However, there is so much more you can implement, measure and track to indicate performance, efficiency, and overall effectiveness of your service department. BUT, if you don’t know what the new metrics are, or how to improve the way you measure and analyze your service team, you can only guess and most likely will be trying to catch up to the leaders in the industry.

Allyship is empathy in action. You may have heard the proverb. "If you want to go fast. go alone. If you want to go far. go together." Allies advocate for and WITH each other. creating not only an inclusive environment. but safe spaces where everyone can go far! In this interactive session. you will discover tools to create a cohesive organization through empathy and allyship.

Whether one is a supplier or a leasing professional, this class provides comprehensive coverage of advanced selling techniques necessary to stay ahead of the competition. Participants will ensure they are not merely keeping pace with industry changes but also setting the benchmark for excellence in the multi-family industry. Attendees will acquire essential skills and strategies to excel in generating leads, closing deals, and fostering client relationships.

In the fast-paced world of leasing, effective time management and prioritization can make the difference between hitting occupancy goals and falling short. This is a power-packed session designed to help you optimize your daily routines, enhance productivity, and achieve superior results. Join us to explore proven techniques and practical tools that will transform the way you approach your workday. Whether you are a seasoned leasing professional or new to the industry, this session will equip you with actionable insights to take control of your time, boost your efficiency, and excel in your role. Don't miss this opportunity to master the art of time management and prioritization, and watch your leasing results soar!

Begin with an eye-opening introduction to AI, tracing its fascinating history and pivotal milestones. Uncover the art of using personas to craft messages that resonate and navigate through best practices to harness AI's full potential responsibly, keeping privacy considerations at the forefront. Get an insider look at how AI, particularly ChatGPT, has revolutionized my life and career, offering a blueprint for transformation in the consultant section.

Now more than ever it is getting more difficult to find technicians and even harder to find techs with the skills you need, a good attitude and a strong work ethic. If you want to learn some proven ways to get brand-new and experienced techs on your team, this session is a must. We will take you through all the steps necessary for success, starting with advertising for great service associates, how to conduct an effective and revealing interview process while avoiding the most common mistakes interviewers and recruiters make, as well as what technicians view as red flags and the top reasons so many avoid a company. Then we have an insightful look on what techs really look for and want from a team and employer, as well as what makes them stay. You will also learn and develop the skills necessary for keeping the team energized and together for long-term employment.

This session explores strategic approaches to identifying and addressing various people-related risks that can impact property management. From understanding the significance of these risks to implementing practical mitigation tactics, this session will equip property managers and operators with the tools needed to enhance their risk management practices.

In today's competitive leasing environment, securing residents and maintaining high occupancy rates require innovative strategies and a keen understanding of market dynamics. Join us for "Lease-Up Wars: Strategies to Outshine the Competition," a dynamic session designed to equip leasing professionals with the tools and tactics needed to excel in challenging markets. This session is ideal for associates who are looking to gain a competitive edge and ensure their communities stand out in a crowded market place. Join us and transform your approach to leasing with actionable insights, and proven strategies that will help you thrive, even in the toughest markets.

Join us for our lunch presentation, where we will honor a portion of our Midwest Prodigy Awards and Awards of Excellence winners.

Visit with more than 200 suppliers on the trade show floor to find the newest products and services for your apartment community. This year’s trade show is going to be forward-thinking, with vendors decorating with a futuristic theme!

Participants will learn how to balance the roles of a leader and a manager, recognizing the unique skills and approaches required for each. The session will guide supervisors in identifying their own strengths and areas for growth in both leadership and management, ultimately fostering a more dynamic and effective approach to supervision and mastering the art of leading people and managing outcomes effectively.

Let yourself off the hook! Debunk the myth of achieving perfect work-life balance and explore the concept of work-life integration. Learn how to set realistic expectations for your professional and personal lives and leave equipped with strategies to prioritize, set boundaries and achieve well-being in a fast-paced world.

This class looks at current and upcoming trends and lets you know what trends are phasing out as well as what's on the horizon for the multi-family industry based on statistics about the economy, pets, amenities, renter demographics, and more. Learn about exciting innovation and what to expect in 2025 and beyond. Explore how technological advancements are reshaping tenant experiences, and delve into sustainability practices that are becoming increasingly important for both renters and property owners.

This session centers on how to deal with different people on your property. Residents, Co-Workers, Vendors and Suppliers. We can talk about how you may have a separate set of boundaries for each. Learn how to manage the relationships and expectations of each group. And you are not getting off the hook that easily! We will also examine what these individuals may expect from you! Understanding what people expect from you can help you get what you expect from them.

Celebrate the excellent work of our maintenance professionals at this networking event, which will include food, beverages, and door prizes. 

Come celebrate the best in the Midwest and close out MMC 2024 with a bang! Attend this highly anticipated awards show and recognize the outstanding properties and professionals in the multifamily industry. 

Location: Indianapolis Marriott Downtown - Marriott Ballroom (350 W. Maryland St., Indianapolis, IN 46225)