Upcoming Education in Indianapolis

2019 SAL Advanced Leadership Workshops & Retreat

The SAL Advanced Leadership series and retreat moves current and aspiring leaders through a track that began with emotional intelligence coupled with communication skills; focused those communication skills to coaching a team; and finally, with driving the vision. These workshops layer leadership skills and build skillsets. The first two workshops begin with laying the foundation to success and understanding the necessity of emotional intelligence. The last two explore practical applications of managing others and how to become the most effective leadership in a world of constant change.

Workshop Dates: January 25, February 22, March 22, April 26, 2019

Retreat Dates: May 30-31, 2019

Full details here.


January EPA/CFC Certification Testing

Section 608 of the Federal Clean Air Act requires people who work with regulated refrigerants to become certified. Enroll in this course to comply with regulations essential for supporting an apartment community.

Date: Tuesday, January 29

Time: 8:00 a.m.-3:00 p.m.

Location: IAA Barrett Center, 9100 Keystone Ave, Suite 725, Indianapolis, IN 46240

Instructor: David Creek, Director of Maintenance, Hayes Gibson Property Services, LLC

Member cost: Full test, $150; re-test $94.

Click here to register!


January Power Lunch with Laurie Guest

What happens when a resident encounters your property? Every encounter makes an impression and holds the power to nurture your relationship or nick it, to build your business or bruise it. Now, Laurie shares her insight to help you improve customer service.

Attendees will learn:

  • Three different categories of encounters and how each impacts the bottom line
  • Ways to self-assess customer service levels
  • High-impact opportunities to make you stand out against the competition

Date: Thursday, January 31

Time: 11:00 a.m.-1:00 p.m.

Location: Indianapolis Marriott North, 3645 River Crossing Pkwy, Indianapolis, IN 46240

About the speaker: With over 20 years of experience in the healthcare field followed by success as an entrepreneur, Laurie Guest speaks from a practical point of view on customer service and staff development.

Click here to register!


Appliance Repair Refresher

Join us for a morning of appliance review. We will review refrigerator, electric stove, and dishwasher repair. This class will review parts, questions to ask residents to accurately assess the situation, what to do if the appliance is under warranty, and solutions to solve your most common problems. This class is suited for entry to mid-level technicians.

Instructor: Alan Jackson, Senior Training Leader, GE Appliances

Date: February 8, 2019

Time: 9:00am – 12:00pm

Location: IAA Barrett Center, 9100 Keystone Ave, Suite 725, Indianapolis, IN 46240

Register here!


Dealing with Difficult Situations

The ability to work well with others is vital to a successful career in property management. Industry veteran Pam Roberts will share best practices on responding when a resident or a client has a problem. Attendees will come to understand the potential impact of conflicts and explore the common sources of discord. This session will teach how to identify the difference between conflict resolution and conflict management, explore methods for resolving and managing issues, and discover ways to turn challenges into growth.

Instructor: Pam Roberts, Edge2Learn

Date: February 27, 2019

Time: 9:00am – 12:00pm

Location: IAA Barrett Center, 9100 Keystone Ave, Suite 725, Indianapolis, IN 46240

Register here!


Certifications/Designations

NALP begins Feb. 6. Click here for details.

CAM beings March 14. Click here for details.

See all certification and designation details here!