Upcoming Education in Indianapolis

Webinar: Dealing with Difficult Situations During COVID-19

This course will focus on the importance of effective and regular resident communication, covering everything from first impressions to the resident’s experience with your staff virtually and in person. Discussions will also include the different communication tools that may be required leasing and with current residents alike.  As the frustrations during this difficult time may surface because our services have changed, we’ll focus on methods to help supervisors and team members can use to be pro-active versus reactive to reach the same goals. You will gain a better understanding of how to interact with residents and coworkers during COVID-19 to improve resident satisfaction, customer loyalty, and retention rates.

Instructors: Pam Roberts, Edge2Learn

Date: Tuesday, April 7, 2020

Time: 10:00am-11:00am EST

Location: Webinar via Zoom Meeting (link will be sent to attendees prior to class start)

Cost: FREE for members

Register online here!

Webinar: Virtual Velocity 

Join us for a fun webinar focusing on how your community can adopt virtual touring and marketing experiences into your daily routine. We’ll focus on how you can still provide an excellent level of customer service, achieve a full touring and leasing experience, discuss techniques for success, and the various tools and products available to you in today’s market.

Instructors: Meaghan Riddle & Tyler Sparkman, Gene B. Glick Company, Inc.

Date: Wednesday, April 15, 2020

Time: 10:00am-11:00am EST

Location: Webinar via Zoom Meeting (link will be sent to attendees prior to class start)

Cost: FREE for members

Register online here!

Webinar: 5 Steps to Delivering WOW Service

Have you ever wondered why some companies are able to consistently outperform their competitors? Have you ever thought you were providing great customer service only to find out later that the customer did not agree? In this fun and engaging class you will learn how to consistently deliver WOW service and the inspiration to go apply your skills right away! This educational session will be instructed by Gabrielle Gonzalez and is geared towards property management, marketing, leasing and service professionals.

Instructors: Gabrielle Gonzalez

Date: Tuesday, April 21, 2020

Time: 10:00am-11:00am EST

Location: Webinar via Zoom Meeting (link will be sent to attendees prior to class start)

Cost: FREE for members

Register online here!

Train the Trainer

IAA  is expanding the educational offerings to our management company members around the state of Indiana. For this to happen, we need a pool of product expert instructors. We believe a number of our Direct and Supplier members could help. Train the Trainer course is the first step and a requirement for consideration. Attendees of Train the Trainer learn best practices for facilitating a successful training course. We then enter those successful workshop attendees into our pool of instructors. Attendees are not guaranteed a spot on the IAA education calendar, due to limited space, but our education department will reach out accordingly.

In multifamily, one of the biggest challenges we all face is how to stay on top of our industry while adapting to new markets, new requirements, and new regulations.That’s where you come into the picture! We need subject matter experts in all areas of property management. We’d love for you to share your talents since you are the experts. You’ve never trained? That’s ok! We’ve got you covered with IAA’s Train the Trainer. Jerry Norman, Pedcor Homes, and Pam Roberts, Edge2Learn, will guide you through the process of creating an effective program.

Jerry and Pam will cover a variety of topics so that you will be confident presenting your top talents with our IAA attendees!

  • Basic Presentation and Facilitation Skills
  • Training Design Principles
  • Group Facilitation, Interaction, and Group Dynamics

Instructor: Jerry Norman, Pedcor Homes & Pam Roberts, Edge2Learn

Date: Tuesday, June 9, 2020

Time: 9:00am-12:00pm EST

Location: Indiana Apartment Association (9100 Keystone Crossing, Suite 725, Indianapolis, IN 46240)

Cost: FREE for members

Register online here!

Disaster Preparedness

Every second counts in responding to an emergency, and effective managers have a plan in place for dealing with any situation that may arise. The purpose of this course is to prepare multifamily staff members for natural disasters and common emergencies. Every property should have an emergency response plan that addresses the property’s unique needs. Attendees will learn how to develop and utilize their plan when responding to fires, floods, tornadoes, or other natural disasters.

Additional topics to be reviewed include:

– How to develop an emergency response team and who should be included

– How to prepare documentation and contact information to have on hand

– Training staff on emergency response

– Strategies for communicating with residents and the media after an emergency or natural disaster

– What should be included in an emergency response kit for your properties

Instructor: Gavin Greene, Flaherty & Collins Properties

Date: Thursday, June 11, 2020

Time: 9:00am-12:00pm EST

Location: Indiana Apartment Association (9100 Keystone Crossing, Suite 725, Indianapolis, IN 46240)

Cost: FREE for members

Register online here!

Basics of Fair Housing

This session is designed for leasing consultants and maintenance professionals with less than five years’ experience.  This session will describe the protected categories and a list of housing providers’ most common fair housing mistakes including those resulting from testing, failure to properly address and document requests for reasonable accommodations, and the fair housing ramifications of not properly training and supervising maintenance employees. Important Indiana laws relevant to fair housing will be explained.  Reasonable accommodations procedures and best practices will be covered, including lots of real-life examples. The trainer is a nationally recognized fair housing attorney and trainer with more than 35 years’ experience advising and training housing providers. This promises to be a fast paced, interactive, and entertaining program.

Instructor: Kathi Williams

Date: Tuesday, June 30, 2020

Time: 9:00am-12:00pm EST

Location: Indianapolis Marriott East (7202 East 21st St., Indianapolis, IN 46219)

Cost: FREE for members

Register online here!

Fair Housing – Five Hot Topics for Experienced Housing Providers

This training session is designed for managers and leasing consultants with more than five years of experience in housing management, and those who have attended numerous fair housing training sessions. Attendees will be expected to have a working knowledge of the fair housing requirements of housing providers. This session will focus on detailed information concerning various fair housing hot topics including how to safely question assistance animal requests, and how your property’s procedures should be shaped by the Indiana law regarding emotional support animals. The second topic is to describe the absolutely necessary reasonable accommodation procedures and forms your company should be using. The third topic is that domestic violence is being viewed as sex discrimination by HUD, and what that means for your company’s procedures. The fourth topic is sexual harassment in housing, and the best practices to avoid these types of claims. Finally, HUD has proposed new disparate impact regulations. The new rules clarify how a housing provider’s policies  can withstanding a disparate impact challenge, specifically to criminal history screening and occupancy policies. This session will be loaded with real-life examples and recommendations for best practices. Bring your questions as this session will be interactive and entertaining.

Instructor: Kathi Williams

Date: Tuesday, June 30, 2020

Time: 1:00pm-4:00pm EST

Location: Indianapolis Marriott East (7202 East 21st St., Indianapolis, IN 46219)

Cost: FREE for members

Register online here!


Certifications/Designations

See all certification and designation details here!