Certification Programs

Certified Apartment Manager

Earning a CAM designation allows mid-level staff to demonstrate that they have the knowledge and ability to manage an apartment community and achieve owners’ investment goals. This course is recommended for multifamily professionals with strong financial backgrounds and those ready to take the next step in their careers.

  • CAM Program Dates: March 3-4, March 17-18, March 24-25
  • 2022 CAM Slam Program Dates: October 17-21.

Register for the 2022 course here.

CAM allows professionals to expand their expertise in the following areas:

  • Occupancy rates
  • Comprehensive marketing plans
  • Sales team management and product readiness
  • Equitable treatment of current and potential residents
  • Resident retention and the maintenance of a positive company image
  • Consistent and ongoing resident communication
  • Positive resident service and issue resolution
  • Enforcement of company policy in compliance with laws and regulations
  • Property inspections
  • Preventive maintenance programs
  • Service request process
  • Apartment turnover process
  • Contractors and vendors
  • Recruitment, hiring, orientation, and training of high-caliber employees
  • Systematic employee evaluation
  • Analysis of the property’s financial operations with corrective actions for underperformance
  • Monitoring of property performance to achieve the owner’s investment goals
  • Employment regulations and record keeping
  • Accounting principles and practices
  • Maximizing net operating income
  • Reporting property performance honestly and accurately

CAM candidates must complete the coursework and exam within 6 months of declaring candidacy. Minimum of 12 months onsite property management experience is required.

Take this CAM Self-Assessment tool to see whether you are ready for CAM.

Certificate for Apartment Maintenance Technicians

Earning a CAMT designation validates a level of professional knowledge, enhances reputation and credibility, boosts confidence, and leads to respect.

  • 2022 Class Dates (These Classes will be Held via Zoom Meeting): September 1 (Electrical), September 8 (Plumbing), September 29 (Heating), October 6 (Air Conditioning), October 27 (Appliance Repair), November 3 (Interior/Exterior Maintenance)
  • Hands-On Days (Can Attend In-Person or Livestream): November 10-11

Register for the 2022 course here.

***Classes can be taken altogether or separately for individuals who need a refresher on the topics and/or are not ready to take the exam.

Earn career advancement by expanding knowledge in the following areas:

  • Processing work orders correctly, timely, and to residents’ satisfaction
  • Electrical services and repairs
  • Plumbing services and repairs
  • HVAC services and repairs
  • Painting services
  • Construction services and repairs
  • Mechanical services and repairs
  • Appliance services and repairs
  • Lock and key services and repairs
  • Customer service and performing maintenance tasks according to company policy and procedures
  • Minimizing personal and property damage while safely performing maintenance activities
  • Fair housing regulation compliance
  • Environmental responsibility and regulatory compliance
  • Reporting and documentation of maintenance activities in compliance with company policy and regulation
  • Curb appeal, property inspection, and daily maintenance
  • Established procedures for maintaining recreational facilities and common areas
  • Implementation of a preventive maintenance schedule
  • Product repair and replacement decisions
  • Professional behavior patterns, communication skills, and appearance
  • Clear and respectful communication with residents, team members, and contractors

CAMT candidates must complete the classroom and virtual coursework then pass the exam within 6 months of declaring candidacy. Minimum experience requirement is 12 months of apartment or rental housing maintenance work. (This can be obtained while taking the course, you will receive a provisional certificate until this requirement is met.)

Certified Apartment Portfolio Supervisor

Earning a CAPS designation is enhances professional careers in the property management field. This credential may contribute to career advancement and corresponding earning potential.

  • 2022 CAPS Express Program Dates: July 26-28. (All dates required)

* Please note: this course will be held via Zoom meeting each day and is an accelerated course of the CAPS certification.

Register for the 2022 course here.

Experienced staff can capitalize on their professionalism and resources by expanding their knowledge in the following areas:

  • Recruiting high-performing employees
  • Employee performance, engagement, and retention
  • Minimizing conflict through stakeholder communications
  • Ethical behavior and conflicts of interest
  • Annual operating budgets and owner performance objectives
  • Property and portfolio results
  • Due diligence process
  • Property takeover process
  • Capital improvement plans
  • Managing risk through inspections, follow-up procedures, and incident reporting compliance
  • Minimizing legal risk and liability
  • Regulatory agency oversight of assisted housing
  • Analyzing property performance data to inform action
  • Management agreements
  • Evaluating and reporting property performance using key performance indicators

To earn the CAPS certification, students must complete the coursework, and pass the exam within 6 months of declaring candidacy.  Minimum experience requirement of 24 months in multi-site property management or be a CAM, ARM, RAM credential holder in good standing.

Low Income Housing Tax Credit Training & Housing Credit Certified Professional Exam

Experience Low Income Housing Tax Credit Training & Housing Credit (LIHTC) fundamental training and/or LIHTC advanced training, followed by the optional Housing Credit Certified Professional (HCCP) exam. The LIHTC certification course provides a thorough review of IRS regulations and guidance for anyone with responsibility for housing credit properties including site managers and other management staff, asset managers, and regulators.

This course includes fundamental training for all LIHTC professionals and includes advanced training for developers, onsite managers, and asset managers. The HCCP exam will be offered for those seeking the certification.

* Please note: this course will be held via Zoom meeting each day.

LIHTC training includes:

  • Managing an LIHTC community
  • Habitability and general use requirements
  • Full-time students
  • Qualifying residents and households
  • Determining resident eligibility
  • Income and employment, what is included and what is not
  • Income vs. assets, how to calculate assets, determining cash value, real estate, personal property, etc.
  • Certification and re-certification: Recommendations, waivers and transfers
  • Set asides, target units, lease requirements and program layering
  • Ongoing compliance: File maintenance, first-year files, project information, compliance monitoring
  • What is the LIHTC program: History, terms, allocation and continuing eligibility
  • Development: Project-wide vs. building by building, applicable fractions, qualified basis, annual credit amount, credit period
  • LIHTC program requirements: Maximum allowance incomes, IRS forms, unit vacancy and available unit rules, bonds, acquisition/rehab
  • Recent updates: HUD Handbook 4350.3, 8823 Audit Guide, and HERA

The HCCP credential is the premier nationally endorsed program for LIHTC professionals. This specialized designation is for developers, property managers, asset managers and others working in the affordable housing industry through the LIHTC program.

Successful HCCPs understand how the LIHTC program provides safe, decent, and affordable rental housing for so many American families. Property owners and developers turn to HCCP professionals when they need a more thorough understanding of the complex net of LIHTC regulations that keeps owners and managers in compliance.

Certified Apartment Leasing Professional (Formerly NALP)

CALP (formally NALP) is typically the first industry credential a professional earns. This course is recommended for leasing consultants with varying levels of experience. Completion of the coursework signals to an employer that the staff member is committed to a career in residential property management.

  • 2022 Class Dates: February 10-11 & February 18 (All three days required).

* Please note: this course will be held via Zoom meeting each day.

Register for the 2022 course here.

Participants will learn about:

  • Using technology to generate traffic
  • Monitoring and managing your community’s reputation
  • Inspecting the leasing center, tour route, model units, and vacant apartments
  • Shopping the competition while building relationships with competitors
  • Compiling a comprehensive community resource tool
  • Effective marketing plans
  • Relationship sales process and evaluating personal sales performance
  • Evaluating a prospect’s commitment level and overcoming objections
  • Reviewing the next steps in the sales process with prospects
  • Applying fair housing law and communicating rental criteria
  • Qualifying prospective residents according to rental policy
  • Preparing and reviewing leases with new residents
  • Move-in process
  • Responding to resident issues and maintenance requests with appropriate follow-up
  • Building relationships with residents and creating a sense of community
  • Reporting incidents, maintaining documentation, and taking corrective action
  • Maximizing revenue and operational efficiency
  • Securing and processing lease renewals
  • Conducting a market survey

To earn the CALP certification, students must complete the coursework, and pass the CALP exam within 6 months of declaring candidacy. Minimum of 6 months onsite property management experience in a leasing role is required.

Certified Pool Operator Training & Certification

IAA offers the Certified Pool Operator (CPO) training and certification. The CPO is recognized worldwide as the leading training standard of the swimming pool industry. Participants are trained in the most advanced techniques of chemical treatment, filtration, and mechanical system operation and maintenance. Course content will be geared directly towards state and local codes, and will focus on the unique challenges facing aquatic facility operation at apartment communities.

  • 2022 CPO Program Dates: April 6-7.

Register for the 2022 course here.

Learning Objectives/Outcomes:

  • Participants will learn the codes, standards, regulations and best practices for swimming pools operated in the State of Indiana.
  • Participants will apply scientifically supported principles to their swimming pool operations helping them run safer and cleaner facilities.
  • Operators will learn to advance their bottom line through efficient and effective techniques.

After successful completion of the written examination, operators will be receive certification and registration as a Pool/Spa Operator valid for five years.

This course is offered through the National Swimming Pool Foundation (NSPF) and lead by Aquatic Council, LLC.

EPA/CFC Certification Testing

2022 EPA/CFC Dates: February 15

Section 608 of the Federal Clean Air Act requires people who work with regulated refrigerants to become certified. Enroll in this course to comply with regulations essential for supporting an apartment community.

This course includes four sections for the first-time test-takers and second-time test-takers in the community:

  • Section 1 reviews environmental issues surrounding the impact of Class I and II refrigerants
  • Section 2 covers the test and instruction for systems with less than 5 pounds of refrigerant (Type I certification)
  • Section 3 includes the test and instruction for high-pressure refrigerant such as HCFC 22 including split-system air conditioners (Type II certification)
  • Section 4 contains the test and instruction for systems that use a low-pressure refrigerant such as CFC11 (Type III certification)

Re-Testing Requirement: Test-takers are required to bring proof of previous scores to the re-test. Applicants may re-test three times before instruction is required.

Testing details: Virtual testing will be available for a $20 fee (included in registration cost). 


Full Test (Includes $20 virtual testing fee through ESCO): $170/member, $285/non-member

Class & Re-Test (Includes $20 virtual testing fee through ESCO): $144/member, $220/non-member

Re-Test Only (Includes $20 virtual testing fee through ESCO): $75/member, $100/non-member

R-410A Certification

2022 R-410A Dates: TBD

Register for this certification course that will provide necessary training and practical knowledge about how to safely service refrigerant systems containing R-410A and R-407C, the R-22 phase-out, appropriate refrigerant and oil applications, service techniques, and safe handling of R-410A. This course includes two hours of instruction, followed by a 50-question exam that covers proper safety, handling, and application of R-410A refrigerant systems. Upon completion of this course and passing of the examination, attendees will receive a certificate and an AC&R Safety Coalition R-410A patch.

Testing details: Virtual testing will be available for a $20 fee (included in registration cost). 


Members: $205

Non-Members: $280