2022 EPA/CFC Date (This class will be held via Zoom meeting): July 19
Section 608 of the Federal Clean Air Act requires people who work with regulated refrigerants to become certified. Enroll in this course to comply with regulations essential for supporting an apartment community.
Experienced staff can capitalize on their professionalism and resources by expanding their knowledge in the following areas:
Recruiting high-performing employees
Employee performance, engagement, and retention
Minimizing conflict through stakeholder communications
Ethical behavior and conflicts of interest
Annual operating budgets and owner performance objectives
Property and portfolio results
Due diligence process
Property takeover process
Capital improvement plans
Managing risk through inspections, follow-up procedures, and incident reporting compliance
Minimizing legal risk and liability
Regulatory agency oversight of assisted housing
Analyzing property performance data to inform action
Evaluating and reporting property performance using key performance indicators
To earn the CAPS certification, students must complete the coursework and pass the exam within 6 months of declaring candidacy. Minimum experience requirement of 24 months in multi-site property management or be a CAM, ARM, RAM credential holder in good standing.
Instructed by: Angie Atkins, Senior Director of Operations at the Garrett Companies
Earn career advancement by expanding knowledge in the following areas:
Processing work orders correctly, timely, and to residents’ satisfaction
Electrical services and repairs
Plumbing services and repairs
HVAC services and repairs
Construction services and repairs
Mechanical services and repairs
Appliance services and repairs
Lock and key services and repairs
Customer service and performing maintenance tasks according to company policy and procedures
Minimizing personal and property damage while safely performing maintenance activities
Fair housing regulation compliance
Environmental responsibility and regulatory compliance
Reporting and documentation of maintenance activities in compliance with company policy and regulation
Curb appeal, property inspection, and daily maintenance
Established procedures for maintaining recreational facilities and common areas
Implementation of a preventive maintenance schedule
Product repair and replacement decisions
Professional behavior patterns, communication skills, and appearance
Clear and respectful communication with residents, team members, and contractors
CAMT candidates must complete the classroom and virtual coursework then pass the exam within 6 months of declaring candidacy. The minimum experience requirement is 12 months of apartment or rental housing maintenance work. (This can be obtained while taking the course, you will receive a provisional certificate until this requirement is met.)
Instructed by: Tom Whetsel, Director of Maintenance at HI Management
Earning a CAM designation allows mid-level staff to demonstrate that they have the knowledge and ability to manage an apartment community and achieve owners’ investment goals. This course is recommended for multifamily professionals with strong financial backgrounds and those ready to take the next step in their careers.
2022 CAM Slam Program Dates (These classes will be held via Zoom meeting): October 17-21 (All dates required)
2022 R-410A Date (This class will be held via Zoom meeting):
This certification course will provide necessary training and practical knowledge about how to safely service refrigerant systems containing R-410A and R-407C, the R-22 phase-out, appropriate refrigerant and oil applications, service techniques, and safe handling of R-410A. Upon completing all coursework and passing the examination, attendees will receive a certificate and an AC&R Safety Coalition R-410A patch.
Testing details: Tests will be administered online with ProctorU. At the end of the class, students paid in full will receive codes and instructions via email. Once you receive your code, you can complete the exam registration process on the ProctorU site and schedule your examination. Please keep in mind, you must schedule your examination at least 72 hours in advance.
IAA offers the Certified Pool Operator (CPO) training and certification. The CPO is recognized worldwide as the leading training standard in the swimming pool industry. Participants are trained in the most advanced techniques of chemical treatment, filtration, and mechanical system operation and maintenance. Course content will be geared directly towards state and local codes and will focus on the unique challenges facing aquatic facility operations at apartment communities.
2022 CPO Program Dates (These classes will be held via Zoom meeting): April 6-7, May 17-18.
Participants will learn the codes, standards, regulations and best practices for swimming pools operated in the State of Indiana.
Participants will apply scientifically supported principles to their swimming pool operations helping them run safer and cleaner facilities.
Operators will learn to advance their bottom line through efficient and effective techniques.
After successful completion of the written examination, operators will be receive certification and registration as a Pool/Spa Operator valid for five years.
Instructed by: Tim Auerhahn, Chair for the Aquatic Council, LLC
This course is offered through the National Swimming Pool Foundation (NSPF) and lead by Aquatic Council, LLC.
Certified Apartment Leasing Professional (Formerly NALP)
CALP (formally NALP) is typically the first industry credential a professional earns. This course is recommended for leasing consultants with varying levels of experience. Completing the coursework signals the employer that the staff member is committed to a career in residential property management.
2022 Class Dates (These classes will be held via Zoom meeting): February 10-11 & February 18 (All three days required).
THIS COURSE HAS PASSED.
Participants will learn about:
Using technology to generate traffic
Monitoring and managing your community’s reputation
Inspecting the leasing center, tour route, model units, and vacant apartments
Shopping the competition while building relationships with competitors
Compiling a comprehensive community resource tool
Effective marketing plans
Relationship sales process and evaluating personal sales performance
Evaluating a prospect’s commitment level and overcoming objections
Reviewing the next steps in the sales process with prospects
Applying fair housing law and communicating rental criteria
Qualifying prospective residents according to rental policy
Preparing and reviewing leases with new residents
Responding to resident issues and maintenance requests with appropriate follow-up
Building relationships with residents and creating a sense of community
Reporting incidents, maintaining documentation, and taking corrective action
Maximizing revenue and operational efficiency
Securing and processing lease renewals
Conducting a market survey
To earn the CALP certification, students must complete the coursework and pass the CALP exam within 6 months of declaring candidacy. A minimum of 6 months of onsite property management experience in a leasing role is required.
Instructed by: David High, Director of Training & Quality Control at Flaherty & Collins