Certification Programs

EPA/CFC Certification Testing

2022 EPA/CFC Date (This class will be held via Zoom meeting): July 19

Section 608 of the Federal Clean Air Act requires people who work with regulated refrigerants to become certified. Enroll in this course to comply with regulations essential for supporting an apartment community.

Register for the 2022 course here.

This course includes four sections for the first-time test-takers and second-time test-takers in the community:

  • Section 1 reviews environmental issues surrounding the impact of Class I and II refrigerants
  • Section 2 covers the test and instruction for systems with less than 5 pounds of refrigerant (Type I certification)
  • Section 3 includes the test and instruction for high-pressure refrigerants such as HCFC 22, including split-system air conditioners (Type II certification)
  • Section 4 contains the test and instruction for systems that use a low-pressure refrigerant such as CFC11 (Type III certification)

Re-Testing Requirement: Students are required to provide proof of previous scores to re-test.  To register for a retest only without the full course, please click here.

Instructed by: Joe Powell, Director of Maintenance at Sheehan Property Management


  • Full Class & Test: $170/member, $285/non-member
  • Class & Re-Test: $144/member, $220/non-member
  • Re-Test Only: $75/member, $100/non-member (To register for a retest only without the full course, please click here.)

Certified Apartment Portfolio Supervisor

Earning a CAPS designation is enhances professional careers in the property management field. This credential may contribute to career advancement and corresponding earning potential.

  • 2022 CAPS Express Program Dates (These classes will be held via Zoom meeting): July 26-28 (all dates required)

* Please note, this course is an accelerated course of the CAPS certification.

Register for the 2022 course here.

Experienced staff can capitalize on their professionalism and resources by expanding their knowledge in the following areas:

  • Recruiting high-performing employees
  • Employee performance, engagement, and retention
  • Minimizing conflict through stakeholder communications
  • Ethical behavior and conflicts of interest
  • Annual operating budgets and owner performance objectives
  • Property and portfolio results
  • Due diligence process
  • Property takeover process
  • Capital improvement plans
  • Managing risk through inspections, follow-up procedures, and incident reporting compliance
  • Minimizing legal risk and liability
  • Regulatory agency oversight of assisted housing
  • Analyzing property performance data to inform action
  • Management agreements
  • Evaluating and reporting property performance using key performance indicators

To earn the CAPS certification, students must complete the coursework and pass the exam within 6 months of declaring candidacy.  Minimum experience requirement of 24 months in multi-site property management or be a CAM, ARM, RAM credential holder in good standing.

Instructed by: Angie Atkins, Senior Director of Operations at the Garrett Companies

Certificate for Apartment Maintenance Technicians

Earning a CAMT designation validates a level of professional knowledge, enhances reputation and credibility, boosts confidence, and leads to respect.

This is a program is one of Indiana’s Promoted Industry Certifications that qualifies for the Workforce Ready Grant.  Indiana’s Workforce Ready Grant can reimburse costs of industry certifications subject to qualification and funding availability. See https://nextleveljobs.org/workforce-ready-grant/ for more information.

2022 Class Dates (These classes will be held via Zoom meeting):

  • September 1 (Electrical)
  • September 8 (Plumbing)
  • September 29 & October 6 (HVAC)
  • October 27 (Appliance Repair)
  • November 3 (Interior/Exterior Maintenance)
  • November 10-11: Hands-On Days (Can Attend In-Person or Livestream)

***Classes can be taken all together or separately for individuals who need a refresher on the topics and/or are not ready to take the exam.

Register for the 2022 course here.

Earn career advancement by expanding knowledge in the following areas:

  • Processing work orders correctly, timely, and to residents’ satisfaction
  • Electrical services and repairs
  • Plumbing services and repairs
  • HVAC services and repairs
  • Painting services
  • Construction services and repairs
  • Mechanical services and repairs
  • Appliance services and repairs
  • Lock and key services and repairs
  • Customer service and performing maintenance tasks according to company policy and procedures
  • Minimizing personal and property damage while safely performing maintenance activities
  • Fair housing regulation compliance
  • Environmental responsibility and regulatory compliance
  • Reporting and documentation of maintenance activities in compliance with company policy and regulation
  • Curb appeal, property inspection, and daily maintenance
  • Established procedures for maintaining recreational facilities and common areas
  • Implementation of a preventive maintenance schedule
  • Product repair and replacement decisions
  • Professional behavior patterns, communication skills, and appearance
  • Clear and respectful communication with residents, team members, and contractors

CAMT candidates must complete the classroom and virtual coursework then pass the exam within 6 months of declaring candidacy. The minimum experience requirement is 12 months of apartment or rental housing maintenance work. (This can be obtained while taking the course, you will receive a provisional certificate until this requirement is met.)

Instructed by: Tom Whetsel, Director of Maintenance at HI Management

Each year, the Anthony G. Gorup Education Foundation grants scholarships to multifamily professionals seeking to take their careers to the next level. Click here to learn about and apply for the 2022 CAMT scholarship.

Certified Apartment Manager

Earning a CAM designation allows mid-level staff to demonstrate that they have the knowledge and ability to manage an apartment community and achieve owners’ investment goals. This course is recommended for multifamily professionals with strong financial backgrounds and those ready to take the next step in their careers.

  • 2022 CAM Slam Program Dates (These classes will be held via Zoom meeting): October 17-21 (All dates required)

Register for CAM SLAM here.

CAM allows professionals to expand their expertise in the following areas:

  • Occupancy rates
  • Comprehensive marketing plans
  • Sales team management and product readiness
  • Equitable treatment of current and potential residents
  • Resident retention and the maintenance of a positive company image
  • Consistent and ongoing resident communication
  • Positive resident service and issue resolution
  • Enforcement of company policy in compliance with laws and regulations
  • Property inspections
  • Preventive maintenance programs
  • Service request process
  • Apartment turnover process
  • Contractors and vendors
  • Recruitment, hiring, orientation, and training of high-caliber employees
  • Systematic employee evaluation
  • Analysis of the property’s financial operations with corrective actions for underperformance
  • Monitoring of property performance to achieve the owner’s investment goals
  • Employment regulations and record-keeping
  • Accounting principles and practices
  • Maximizing net operating income
  • Reporting property performance honestly and accurately

CAM candidates must complete the coursework and exam within 6 months of declaring candidacy. A minimum of 12 months of onsite property management experience is required.

Take this CAM Self-Assessment tool to see whether you are ready for CAM.

CAM SLAM Instructor: Charlotte Pisciotta, Vice President of Full House Marketing, Inc.

Each year, the Anthony G. Gorup Education Foundation grants scholarships to multifamily professionals seeking to take their careers to the next level. Click here to learn about and apply for the 2022 CAM scholarship.

R-410A Certification

2022 R-410A Date (This class will be held via Zoom meeting):

This certification course will provide necessary training and practical knowledge about how to safely service refrigerant systems containing R-410A and R-407C, the R-22 phase-out, appropriate refrigerant and oil applications, service techniques, and safe handling of R-410A. Upon completing all coursework and passing the examination, attendees will receive a certificate and an AC&R Safety Coalition R-410A patch.

Testing details: Tests will be administered online with ProctorU. At the end of the class, students paid in full will receive codes and instructions via email. Once you receive your code, you can complete the exam registration process on the ProctorU site and schedule your examination. Please keep in mind, you must schedule your examination at least 72 hours in advance.


  • Members: $205
  • Non-Members: $280

Certified Pool Operator Training & Certification

IAA offers the Certified Pool Operator (CPO) training and certification. The CPO is recognized worldwide as the leading training standard in the swimming pool industry. Participants are trained in the most advanced techniques of chemical treatment, filtration, and mechanical system operation and maintenance. Course content will be geared directly towards state and local codes and will focus on the unique challenges facing aquatic facility operations at apartment communities.

  • 2022 CPO Program Dates (These classes will be held via Zoom meeting): April 6-7, May 17-18.

Learning Objectives/Outcomes:

  • Participants will learn the codes, standards, regulations and best practices for swimming pools operated in the State of Indiana.
  • Participants will apply scientifically supported principles to their swimming pool operations helping them run safer and cleaner facilities.
  • Operators will learn to advance their bottom line through efficient and effective techniques.

After successful completion of the written examination, operators will be receive certification and registration as a Pool/Spa Operator valid for five years.

Instructed by:  Tim Auerhahn, Chair for the Aquatic Council, LLC

This course is offered through the National Swimming Pool Foundation (NSPF) and lead by Aquatic Council, LLC.

Certified Apartment Leasing Professional (Formerly NALP)

CALP (formally NALP) is typically the first industry credential a professional earns. This course is recommended for leasing consultants with varying levels of experience. Completing the coursework signals the employer that the staff member is committed to a career in residential property management.

  • 2022 Class Dates (These classes will be held via Zoom meeting): February 10-11 & February 18 (All three days required).


Participants will learn about:

  • Using technology to generate traffic
  • Monitoring and managing your community’s reputation
  • Inspecting the leasing center, tour route, model units, and vacant apartments
  • Shopping the competition while building relationships with competitors
  • Compiling a comprehensive community resource tool
  • Effective marketing plans
  • Relationship sales process and evaluating personal sales performance
  • Evaluating a prospect’s commitment level and overcoming objections
  • Reviewing the next steps in the sales process with prospects
  • Applying fair housing law and communicating rental criteria
  • Qualifying prospective residents according to rental policy
  • Preparing and reviewing leases with new residents
  • Move-in process
  • Responding to resident issues and maintenance requests with appropriate follow-up
  • Building relationships with residents and creating a sense of community
  • Reporting incidents, maintaining documentation, and taking corrective action
  • Maximizing revenue and operational efficiency
  • Securing and processing lease renewals
  • Conducting a market survey

To earn the CALP certification, students must complete the coursework and pass the CALP exam within 6 months of declaring candidacy. A minimum of 6 months of onsite property management experience in a leasing role is required.

Instructed by: David High, Director of Training & Quality Control at Flaherty & Collins