Certification Programs

Certified Apartment Manager

Earning your CAM allows you to demonstrate that you have the knowledge and ability to manage an apartment community and achieve owners’ investment goals. Invest in your career by expanding your expertise in the following areas:

  • Occupancy rates
  • Comprehensive marketing plans
  • Sales team management and product readiness
  • Equitable treatment of current and potential residents
  • Resident retention and the maintenance of a positive company image
  • Consistent and ongoing resident communication
  • Positive resident service and issue resolution
  • Enforcement of company policy in compliance with laws and regulations
  • Property inspections
  • Preventive maintenance programs
  • Service request process
  • Apartment turnover process
  • Contractors and vendors
  • Recruitment, hiring, orientation, and training of high-caliber employees
  • Systematic employee evaluation
  • Analysis of the property’s financial operations with corrective actions for underperformance
  • Monitoring of property performance to achieve the owner’s investment goals
  • Employment regulations and record keeping
  • Accounting principles and practices
  • Maximizing net operating income
  • Reporting property performance honestly and accurately

The CAM course was developed by the National Apartment Association Education Institute to provide the highest standard of training for the on-site manager and clear the path for growth and recognition. Advance your career path in the multifamily industry with this nationally recognized designation – get your CAM today!

The Indianapolis course will be taught by Dr. Howard Campbell, who has over 35 years in the industry leading national management companies with large multifamily portfolios. Most recently he was a professor at Ball State University, teaching their Residential Property Management program. Take advantage of the opportunity to learn from one of the leading industry experts in the country!

CAM candidates must complete the coursework, and meet minimum experience requirement of 12 month experience, and exam within 12 months of declaring candidacy. This course is recommended for multifamily professionals with strong financial backgrounds and those ready to take the next step in their career.

Indianapolis Course Details

Dates: March 7, 2018

March 14, 2018

March 20, 2018

April 4, 2018

April 10, 2018

April 18, 2018

Time: 9:00am – 5:00pm

Location: Indiana Apartment Association (9100 Keystone Crossing, Suite 725, Indianapolis, IN 46240)

Cost: Entire course: $1,250/member; $1,810/non-member

Per Class: $275 for members; $400 for non-members

Register online today!

Merrillville & South Bend Course Details

Dates & Locations: 

June 13-14 – Portage Library, Meeting Room A & B (2665 Irving St., Portage, IN 46368)

July 11-12 – St. Joseph Public Library, Colfax Auditorium (304 Main St., South Bend, IN 46601)

August 14 – Lake County Public Library – Merrillville Branch (1919 West 81st Ave., Merrillville, IN 46410)

Time: 9:00am – 5:00pm

Cost: Entire course: $1,250/member; $1,810/non-member

Per Class: $275 for members; $400 for non-members

Register online today!

Evansville Course Details

Dates: June 27-28, 2018

July 25-26, 2018

August 8, 2018

Time: 9:00am – 5:00pm CST

Location: Evansville-Vanderburgh Public Library (200 SE Martin Luther King Jr. Blvd., Evansville, IN 47713)

Cost: Entire course: $1,250/member; $1,810/non-member

Per Class: $275 for members; $400 for non-members

Register online today!

Certified Apartment Maintenance Technicians

Earning your CAMT validates your knowledge, enhances your reputation and credibility, boosts your confidence, and earns you respect. Advance your career by expanding your knowledge in the following areas:

  • Processing work orders correctly, timely, and to residents’ satisfaction
  • Electrical services and repairs
  • Plumbing services and repairs
  • HVAC services and repairs
  • Painting services
  • Construction services and repairs
  • Mechanical services and repairs
  • Appliance services and repairs
  • Lock and key services and repairs
  • Customer service and performing maintenance tasks according to company policy and procedures
  • Minimizing personal and property damage while safely performing maintenance activities
  • Fair housing regulation compliance
  • Environmental responsibility and regulatory compliance
  • Reporting and documentation of maintenance activities in compliance with company policy and regulation
  • Curb appeal, property inspection, and daily maintenance
  • Established procedures for maintaining recreational facilities and common areas
  • Implementation of a preventive maintenance schedule
  • Product repair and replacement decisions
  • Professional behavior patterns, communication skills, and appearance
  • Clear and respectful communication with residents, team members, and contractors

CAMT candidates must pass the exam, complete the classroom and virtual coursework, and meet minimum experience requirement of 12 months of apartment or rental housing maintenance within 12 months of declaring candidacy.

Indianapolis Course Details

Dates: September 5-6, 2018, October 3-5, 2018, November 7-8, 2018, December 5-6, 2018, December 11, 2018

Time: 9:00am – 4:00pm

Cost: Members – $995 for entire course, $295 per class; Non-members – $1,700 for entire course, $380 per class

Location: TBD in Indianapolis

Register online today!

Certified Apartment Portfolio Supervisor

Earning your CAPS takes you to the next level in property management. It fast tracks your career advancement and your corresponding earning potential. Capitalize on your career by expanding your knowledge in the following areas:

  • Recruiting high-performing employees
  • Employee performance, engagement, and retention
  • Minimizing conflict through stakeholder communications
  • Ethical behavior and conflicts of interest
  • Annual operating budgets and owner performance objectives
  • Property and portfolio results
  • Due diligence process
  • Property takeover process
  • Capital improvement plans
  • Managing risk through inspections, follow-up procedures, and incident reporting compliance
  • Minimizing legal risk and liability
  • Regulatory agency oversight of assisted housing
  • Analyzing property performance data to inform action
  • Management agreements
  • Evaluating and reporting property performance using key performance indicators

CAPS candidates must pass the exam, complete the coursework, and meet minimum experience requirement of 24 months of multi-site property management or be a CAM, ARM, RAM credential holder in good standing with 24 months of management experience within 12 months of declaring candidacy.

Indianapolis Course Details

Dates: May 9-10, 2018 & June 27-28, 2018

Time: 9:00am – 4:00pm

Location: Indiana Apartment Association (9100 Keystone Crossing, Suite 725, Indianapolis, IN 46240)

Cost: Members – $1,400, Non-members – $1,810

Register online today!

Low Income Housing Tax Credit Training & Housing Credit Certified Professional Exam

The Indiana Apartment Association is offering a two-day seminar on Low Income Housing Tax Credit Training and the Housing Credit Certified Professional exam. The HCCP credential is the premier nationally endorsed program for Low-Income Tax Credit professionals.

LIHTC training includes:

  • Managing an LIHTC Community
  • Habitability & General Use Requirements
  • Full Time Students
  • Qualifying Residents & Households
  • Determining Resident Eligibility
  • Income & Employment – What is included and what is not
  • Assets: Income vs. Assets, How to Calculate assets, Determining Cash Value, Real Estate, Personal Property, etc.
  • Certification & Recertification: Recommendations, Waivers and Transfers
  • Set Asides, Target Units, Lease Requirements and Program Layering
  • On Going Compliance: File Maintenance, First Year Files, Project Information, Compliance Monitoring
  • What is the LIHTC Program: History, Terms, Allocation & Continuing Eligibility
  • Development: Project Wide vs. Building by Building, Applicable Fractions, Qualified Basis, Annual Credit Amount, Credit Period
  • LIHTC Program Requirements: Maximum Allowance Incomes, IRS Forms, Unit Vacancy & Available Unit Rule, Bonds, Acquisition/Rehab
  • Recent Updates: HUD Handbook 4350.3, 8823 Audit Guide, and HERA


Indianapolis Course Details

Dates & Time: December 12: 9:00am – 5:00pm / Fundamentals

December 13: 9:00am – 1:00pm / Advanced

1:30pm – 4:30 pm / HCCP Exam (Optional)

* Registration begins at 8:30 am (both days)

Cost: * Wednesday, December 12, 2018 Only: $250/member; $350/non-member

* Thursday, December 13, 2018 Only: $200/member; $250/non-member

Entire Course:  $350/member; $450/non-member

Exam Fee: $175 (exam fee is non-refundable)

Location: Indiana Apartment Association (9100 Keystone Crossing, Suite 725, Indianapolis, IN 46240)

* First Day of the training includes: Fundamental Training for ALL LIHTC professionals

* Second Day includes: Advanced Training for Developers, On-Site Managers and Asset Managers. HCCP exam will also be offered for those seeking the HCCP certification.

Register online today!

National Apartment Leasing Professional

Earning NALP, your first industry credential, signals to your employer your commitment to a career in residential property management. Participants will learn about:

  • Using technology to generate traffic
  • Monitoring and managing your community’s reputation
  • Inspecting the leasing center, tour route, model units, and vacant apartments
  • Shopping the competition while building relationships with competitors
  • Compiling a comprehensive community resource tool
  • Effective marketing plans
  • Relationship sales process and evaluating personal sales performance
  • Evaluating a prospect’s commitment level and overcoming objections
  • Reviewing the next steps in the sales process with prospects
  • Applying fair housing law and communicating rental criteria
  • Qualifying prospective residents according to rental policy
  • Preparing and reviewing leases with new residents
  • Move-in process
  • Responding to resident issues and maintenance requests with appropriate follow-up
  • Building relationships with residents and creating a sense of community
  • Reporting incidents, maintaining documentation, and taking corrective action
  • Maximizing revenue and operational efficiency
  • Securing and processing lease renewals
  • Conducting a market survey

This course is recommended for leasing consultants with varying levels of experience. To earn the NALP certification, students must completed the coursework, pass the NALP exam and complete the Market Survey.

Evansville Course Details

Dates: July 24-25, 2018 and August 21-22, 2018

Time: 9:00am – 5:00pm

Location: TBD in Evansville, IN

Cost: Members – $350 (payment required before materials are distributed); Non-Members – $550 (required in advance of course)

Register online today!

EPA/CFC Certification Testing

Section 608 of the Federal Clean Air Act requires persons who work with regulated refrigerants to become certified. Enroll in this course to comply with regulations essential for supporting your apartment community.

This course includes four sections for the first time test takers and second time test takers in your community:

Section 1 reviews environmental issues surrounding the impact of Class I and II refrigerants

Section 2 covers the test and instruction for systems with less than 5 pounds of refrigerant (Type I certification)

Section 3 includes the test and instruction for high pressure refrigerant such as HCFC 22 including split-system air conditioners (Type II certification)

Section 4 contains the test and instruction for systems that use a low pressure refrigerant such as CFC11 (Type III certification)

Re-Testing Requirement: You are required to bring proof of your previous scores to the re-test. You may re-test three times before instruction is required.

Registration Details: Shortly after registering for the exam we will mail you an exam booklet. Please review this booklet in advance of the course.

Instructor: David Creek, Director of Maintenance with Birge & Held Asset Management, LLC has more than 33 years in the apartment industry. He brings exceptional experience and insights into this course to engage and motivate participants inside and outside the classroom.

Dates & Locations:

Tuesday, March 13, 2018 – Mishawaka Public Library (209 Lincolnway E., Mishawaka, IN 46544)

Tuesday, June 12, 2018 – Indiana Apartment Association (9100 Keystone Crossing, Suite 725, Indianapolis, IN 46240)


Full test – $135/member, $250/non-member

Re-test – $79/member, $150/non-member

EPA’s Renovation, Repair, & Painting Rule

EPA’s Lead Renovation, Repair and Painting Rule (RRP) requires that firms performing renovation, repair, and painting projects that disturb lead-based paint in units, apartment properties, homes, child care facilities and pre-schools built before 1978 have their firm certified by EPA (or an EPA authorized state), use certified renovators who are trained by EPA-approved training providers and follow lead-safe work practices. Learn state and national rules, how to take a lead paint chip sample and submit to a certified lab and new OSHA standards.

If you are a certified Lead Renovator, your refresher due date may be fast approaching and it is important to get re-trained soon. Remember: if you do not take your half day refresher before your expiration date, you must take the full day initial course again. Bring your existing certification number – it must be submitted with the exam!

Date: Tuesday, May 8, 2018

Time: 8:00am – 4:30pm

Location: Indiana Apartment Association (9100 Keystone Crossing, Suite 725, Indianapolis, IN 46240)

Cost: $275 for members, $500 for non-members

Instructor: Steve Ambro

Register here.

R-410A Certification

Register for this 410A Certification course to provide necessary training and practical knowledge to safely service systems containing R-410A and R- 407C, the R-22 phase-out, appropriate refrigerant and oil applications, service techniques, and safe handling of R- 410A. This course includes two hours of instruction, followed by a 50 question exam that covers proper safety, handling, and application of R-410A refrigerant systems. Persons who pass this examination receive a certificate and an AC&R Safety Coalition R-410A patch.

This course is led by Allen Graber who has 17 years with Trane, 33 years of HVAC experience, including industrial, commercial, and residential installation and service.

Dates & Locations:

Wednesday, May 16, 2018 – Bittersweet Public Library (602 N. Bittersweet Rd., Mishawaka, IN 46544)

Wednesday, July 18, 2018 – Indiana Apartment Association (9100 Keystone Crossing, Suite 725, Indianapolis, IN 46240)

Thursday, September 13, 2018 – TBD in Evansville

Tuesday, November 13, 2018 – Indiana Apartment Association (9100 Keystone Crossing, Suite 725, Indianapolis, IN 46240)


$185 for members, $260 for non-members