About Indiana Apartment Association

Who is IAA?

The Indiana Apartment Association is a statewide trade organization serving the apartment industry in the state of Indiana.

IAA Mission Statement

  1. To promote, advise and protect the general interests of the ownership and management of multifamily housing in the Indiana area by uniting those engaged in the business.
  2. To uphold the dignity of the property management profession and to acquire and disseminate useful business information among its members, to foster a spirit of cooperation among its members; to cultivate higher standards of practice and business ethics.

Currently the Indiana Apartment Association represents more than 230,000 units throughout the state, including members in affiliated chapters and council areas. The Association provides owners and management companies a constructive force through which to work together for the betterment of the multifamily housing industry.

IAA Officers

Sandy Carmin
Englert Management Corporation

Vice Chairman 
Chad Greiwe
Gene B. Glick Company

Mark Juleen
J C. Hart Company

Brian Cranor Cityscape
Residential, LLC

Jerry K. Collins
Flaherty & Collins Properties

Frequently Asked Questions

IAA receives many inquiries about the multifamily housing industry. People often ask us about renting an apartment in Indiana, but more and more, we are getting inquiries about careers within the industry. Here are some of the frequently asked questions we have received:

Careers in Property Management

Q: Is working in the apartment industry a good way to make a living?
A: We believe it is. There are many resources for you through national trade associations and universities.

Renting an Apartment

Q: If I decide to rent, will I have to sign a lease?
A: Leases are generally required by reputable owners, landlords and property management companies, for your protection as well as theirs. Lease clauses identify the agreement between the landlord and the resident in specific terms, so both parties know exactly what is required of them.

Q: Will I receive a copy of my lease?
A: A lease is a legal contract, and all parties signing the document have a right to copies.

Q: Can the rent go up during the term of my lease?
A: Only if your lease has a provision for an increase during the lease term. Otherwise, your rent will be the amount stated on the lease for the duration you signed for.

Q: If I do not pay my rent, what will happen?
A: Late charges could be incurred. In addition to possibly charging late fees, the owner or management company could also file to evict you from the property, and notify credit reporting agencies of your non-payment. Other charges associated with a late rental payment could be required, depending on your lease provisions.

Q: What repairs is the owner/management company required to make, and what should I do if they are not made to my satisfaction?
A: Review your lease – it should address repairs. It is a good idea to notify the manager of your request in writing, and document any subsequent attempts to get the repair made. It is never a good idea to withhold rent in lieu of repairs being made, nor is it a good idea to move out without giving proper notice because of a maintenance problem.

Q: What is proper notice?
A: Your lease will indicate the required notice period to vacate your apartment.

Q: Can’t I just move out when my lease is up if I want to?
A: Usually, the notice period indicated in your lease is still required to be given, even if your lease is expiring.

Q: What if I need to break my lease before it expires?
A: You will most likely be charged an early termination fee or be required to pay rent for a period of time, possibly until the lease does expire. Your lease may address early termination. If it does not, request the community/company policy in writing prior to terminating your lease.

Q: How do I get my security deposit refunded?
A: There are several things you can do to help ensure a refund:

  • Give the proper notice to vacate, per your lease agreement
  • Fulfill your lease term – do not move out prior to lease expiration
  • Do not have any outstanding balances on your account
  • Leave the apartment clean and in the same condition it was when you moved in
  • Be sure to leave your forwarding address in writing with the management office

Charitable Contributions

Giving back is an important aspect to membership in the Indiana Apartment Association.

Anthony G. Gorup Foundation

Named after the IAA Executive Director from 1973 – 1999, The Anthony G. Gorup Education Foundation is a public benefit corporation, operated exclusively for the following charitable and educational purposes:

  • To promote the future of the Indiana apartment industry through education and contribution
  • To support and fund scholarships and/or fellowships to further the education of individuals interested in any facets of the apartment industry
  • To educate the general public and the apartment industry about economic and business, opportunities and issues that impact the future of the Indiana apartment industry

The Indiana Apartment Association has been hosting an annual fundraiser for the Foundation every year since 2001, generating thousands of dollars. The Foundation recently contributed $30,000 to the Ball State University Residential Property Management Program to be used for scholarships.

Rebuilding Lives

In 2008, the multifamily housing industry suffered losses from severe weather. From tornadoes to floods, apartment communities across the state saw devastation that reached beyond the owners and management companies and directly impacted the residents living there.

With that in mind, IAA started its philanthropic focus in 2009 to help apartment community residents who find themselves in a position of replacing their belongings and rebuilding their lives.

Our goal for the “Rebuilding Lives” campaign is to establish a support center to provide donations and emergency supplies when disaster strikes. At a time when a property and residents are facing losses due to fire or natural disaster, we want to be there…whether through donating clothing, food, water or a helping hand, the Indiana Apartment Association wants to support our members. Click here to make a donation.


SAL was created in memory of Sally Lentz-Crouse, who was a leader in the multifamily housing industry and one of the first woman members of the IAA Board of Directors. To keep Sally’s legacy alive, in 2008 the Indiana Apartment Association began an annual Leadership Retreat. SAL encourages women to reach higher levels of leadership by helping them gain the life skills, knowledge, and confidence needed to achieve their professional and personal goals.

Faces of IAA

2019 PAC Golf Outing

2019 PAC Golf Outing Indiana Apartment Association members and friends had a great time at the June 6 PAC Golf Outing. This annual event in its 17th year benefited the Indiana Multifamily Housing Political Action [...]

2019 Reverse Trade Show

2019 Reverse Trade Show The 2019 Reverse Trade Show took place on Thursday, May 9 at the Indianapolis Marriott North on the northside of Indianapolis.  This year’s event included participation from 29 different management companies [...]


Lynne Petersen, CAE
[email protected]

IAA Phone Contact
317.816-8900 phone
317.816.8911 fax

IAA Mailing Address
9100 Keystone Crossing, Suite 725
Indianapolis, IN 46240


The Indiana Apartment Association staff and members are often quoted in the media when it is looking for experts in the field. Click on the links below to find those and other articles of interest to the multifamily housing industry.

U.S. Department of Labor Wage Survey

IURC Submetering FAQs

NAA Launches “Protect the Lease” Grassroots Campaign Focused on Tax Reform

Carmel ranked best place to live in America

Bill pits affordable housing against property rights

Indianapolis Is America’s Best City For Renters In 2017

Huntington, Indiana Ranks #8 on Business Insider’s 10 Most Affordable Housing Markets in the US List

Ranking: Indiana Cities Among Most Affordable in U.S.

New HUD Guidance Impacts Criminal Background Checks

HUD Releases Additional Guidance on use of Criminal Records

Tikijian Study of 10 Metropolitan Areas Lists Kokomo as Cheapest Place to Live

Rental Boom is Boosting to Indianapolis Economy

Marion County Towing

Hammond Registration Ordinance

Information to Share

Join a Committee

If you know us, you know we are an active and engaged association that commits to advancing the multifamily industry in Indiana. We remain focused on our goal, but we also know how to have fun. Unlike most meetings you attend, our committee meetings are composed of passionate professionals dedicated to their roles and their energy is absolutely contagious. After attending one of our committee meetings you’ll feel inspired to start a morning routine or cross off that one item on your to-do list that never seems to leave. We have committee meetings for every type of person too and they don’t require too much of your time – about one meeting per quarter depending on the season.

The best way to make the most of your membership is to become involved. If you are a first time volunteer, the Ambassador Committee is the training ground for future service in other committees.

Join us on a committee in 2020!


Ambassador Committee

This is the training ground for future service in other committees. Ambassador Committee members are exposed to all areas of IAA’s operations as they work to recruit new members and welcome them into the association and work with existing members to expand the Vic the Vendor and Members Buy From Members programs. Meets three times per year.

Professional Development Committee

Help to create and support IAA’s educational offerings and advance the industry as a whole. Committee members help with the planning of free education courses, Power Lunches, the Property Bus Tour, and other courses and opportunities. Meets three times per year.

Convention Committee

Help with planning the networking events, marketing, educational seminars, and trade show that are part of the annual Midwest Multifamily Conference. Recruit sponsors/door prizes and volunteer on-site at the fall event. Meets four times per year.

Events Committee

Plan themes, locations, and entertainment for IAA’s fantastic events and fundraisers. Recruit sponsors and door prizes to bedazzle attendees. Volunteer on-site at all events. Meets four times per year.

Maintenance Professional Development Committee

Passionate about maintenance? This committee focuses on all maintenance-related events and classes hosted by IAA including Maintenance Mania, maintenance events at the Midwest Multifamily Conference, and the CAMT certification. Meets two times per year. 

Emerging Leaders Committee

This committee helps plan events and education for young professionals to promote leadership and careers in the industry. Meets three times per year.

Communications Committee

Discuss ways to increase engagement through IAA publications and initiatives. Advise on subjects, create editorial content, and promote advertising for INsites magazine and Multifamily Minute newsletter. Meets three times per year.

Microvolunteers Committee

Want to volunteer with IAA but find yourself unable to commit to attending and participating in the traditional committee? Join the alternative committee by becoming a microvolunteer, which gives you the luxury of contributing from the comfort of your laptop or smart phone. Low-commitment activities for microvolunteers include commenting/liking/sharing social media posts, testing website or app usability, writing or sharing blog posts, commenting and creating threads for the Online Community, share with IAA interesting local or industry articles, or any other remote bite-size volunteering opportunities that may pop up for microvolunteers.

Sign up for a 2020 committee today!

If you have more questions about one of our committees call us at 317-816-8900 or email us at [email protected]

Preferred Suppliers

IAA members benefit greatly from the support and promotion of our supplier members. Our new Preferred Supplier program offers a select opportunity to those suppliers who, through long-term membership and strong commitment, give the most to IAA.  Thank you to our Preferred Suppliers for all they do to support fellow members and our association as a whole.


Holt Construction Group

Holt Construction is a single-source, full-service, general construction firm that specializes in restoring, renovating and maintaining multifamily, senior living and commercial properties. Holt Construction builds client relationships that last. Family-owned and operated since 1986. Learn more at www.holtconstruction.com.





For more than 150 years, Sherwin-Williams has been an industry leader in the development of technologically advanced paint and coatings. As the nation’s largest specialty retailer of paint and painting supplies, Sherwin-Williams is dedicated to supporting both do-it-yourselfers and painting professionals with exceptional and exclusive products, resources to make confident color selections and expert, personalized service at its more than 4,200 neighborhood stores across North America. Learn more at www.sherwin-williams.com.

Click & Lease

IAA is the only provider of the National Apartment Association’s national lease in Indiana. The Click & Lease program is the most widely used standardized lease form in the national multifamily housing industry. Take advantage of this incredible IAA member benefit. Learn more.

A Board of Directors governs the Indiana Apartment Association. The board is comprised of member representatives from across the state. Headed by the President, a qualified staff assists in providing the manpower necessary for maintaining a positive image for the industry and representing the Association professionally.

2020 IAA Officers

Chairman Chad Greiwe Executive Vice President Gene B. Glick Company, Inc.
Treasurer Sandy Carmin Vice President of Operations Englert Mgmt Corp.
Treasurer Tim Shafer President HI Management
Secretary Clarke Arnold Vice President of Operations Birge & Held Asset Management

2019 Direct Board Members

Clarke Arnold VP of Operations Birge & Held Asset Management
Sandy Carmin Vice President of Operations Englert Mgmt Corp.
Jerry Collins President Flaherty & Collins Properties
Randy Escue Vice President Dominion Realty, Inc.
Mike Gorman President Edward Rose & Sons
Chad Greiwe Executive Vice President Gene B. Glick Company, Inc.
Jon Hicks Owner In Good Company
Michael Humphrey Chief Executive Officer AMP Residential, LLC
Cindy Koehler Vice President, Asset Mgmt Berkshire AHP
Charlie Kurtz Senior Vice President Asset Mgmt J.C. Hart Company, Inc.
Steve Lavery VP | Property Management Herman & Kittle Properties, Inc.
Greg Martin VP Asset Management Milhaus Management, LLC
Bruce Mills Vice President of Business Operations Van Rooy Properties
Jim Murphy President CFC Properties
Timothy J Shafer President HI Management
Scott Sladek Chief Operating Officer, Operations Buckingham Companies
Alex Stokely President Barrett & Stokely, Inc.
George Tikijian Senior Managing Director Cushman & Wakefield
Chuck Townsend President Sheehan Property Mgmt, Inc.
MJ Trujillo Founder Sheehan PRAXM

2020 Associate Board Members

Christian Carmin Vice President Holt Construction Group, Inc.
J.R. Knight Owner Eye 4 Group

2020 Chapter Board Members

Dave Becker AAFW President Canterbury Green

IAA Staff

President Lynne Petersen, CAE [email protected]
Vice President of Government Affairs Brian Spaulding [email protected]
Director of Accounting Mary Massey [email protected]
Director of Government Affairs Katie Beth Maddox [email protected]
Director of Events & Expositions Haley Brutus [email protected]
Director of Membership Lauren O’Neill [email protected]
Director of Communications Sarah Olivero [email protected]
Front Desk Coordinator Cassandra Bingham [email protected]
Accounting & Database Administrator Meredith Galliher [email protected]
Communications & Member Services Coordinator Chelsea Conover [email protected]
Professional Development Manager Tyler Marker [email protected]