Professional Development

Education Overview

The Indiana Apartment Association is designed to help you succeed. If you are new to the industry or a seasoned professional, IAA offers the courses and tools you need to succeed, including nationally recognized certifications.

NEW!

We are very excited to launch our FREE class schedule! That is right – these classes will be FREE to members! You’ll still need to register in advance in order to participate but there will be no additional charge to attend these classes. This is just one way IAA is working to enhance educational offerings to better serve the changing needs of members.

Register for the educational courses to stay up to date in the multifamily industry and advance your career. Certificates of completion will be issued at the conclusion of each course.

These classes fill quickly so register today!

Upcoming Courses

August

 

Plumbing 101

Join us for another hands on training that focuses on water heaters, faucet repair, and toilet repair, plus other common plumbing challenges. The attendees will rotate stations every 45 minutes to explore how the parts of a water heater, how to fix single-level and double handle faucets, and how to fix a slow flushing toilet.

About the Instructors: Mike Michaud and Steve Simonses, with Battersby Danielson & Associates, will be leading the water heater section of the course. Mike and Steve are experts in water heaters and will support the maintenance technicians work through any challenges they may experience on site.

John Heger, Trainer with Lee Supply, will lead the toilet portion of this class. John was the youngest Master Plumber in Iowa and owned his business for several years. Now he trains Lee Supply employees and IAA members to effectively work on all items related to plumbing.

Herb Harr, Physical Compliance Director with Van Rooy Properties, will lead the faucet repair section. As a the Maintenance Mania winner for several years, you want to hear how he’s mastered the art of all faucet repairs.

Date: Tuesday, August 22, 2017
Time: 9:00am – 12:00pm
Location: IAA
Cost: FREE for members; $160 for non-members

R-410A Certification

Register for this 410A Certification course to provide necessary training and practical knowledge to safely service systems containing R-410A and R-407C, the R-22 phase-out, appropriate refrigerant and oil applications, service techniques, and safe handling of R-410A. This course includes two hours of instruction, followed by a 50 question exam that covers proper safety, handling, and application of R-410A refrigerant systems. Persons who pass this examination receive a certificate and an AC&R Safety Coalition R-410A patch.

Instructed by: This course is led by Allen Graber who has 17 years with Trane, 33 years of HVAC experience, including industrial, commercial, and residential installation and service.

Date: Thursday, August 24, 2017
Time: 9:00am – 12:00pm
Location: IAA
Cost: $185 for members; $260 for non-members

September

Smoke Free Housing

Attend this training to learn more about why smoke free housing is so important and how to go about implementing a policy. You will hear from local property managers on their experiences with smoke free housing, along with health experts on the dangers of second hand smoke.

Learning outcomes:

  • Understand second hand smoke and its effects on housing, including the detrimental cost of fires
  • Legality of smoke free housing policies: how to enforce smoke free housing and its impact on your current smoking community
  • Panel Discussion: local smoke free properties and how they made the transition
  • Resources for your community to go smoke free

Who should attend:

  • Regionals and property managers with varying levels of experience
  • If you are curious about smoke free housing or considering smoke free housing for your property
  • If you are an aspiring property manager or regional, attend this seminar to learn how to implement change in your property

Date: Wednesday, September 6, 2017
Time: 9:00am – 12:00pm
Location: IAA
Cost: FREE for members; $160 for non-members

Social Media Wins for the Resident, Student, & Parent (Lafayette)

It often seems like there aren’t enough hours in the day: Putting out fires and working to get new leases doesn’t leave your team with much time to post on your property’s social media accounts, despite social media being the hub of modern student life. Solve this dilemma by creating minimal content with maximum impact, in addition to leveraging your residents and their posts. Leave this session armed with compelling, ready-to-use content ideas, strategies for connecting with students on the platforms they prefer, and metrics that will help you align social efforts with leasing objectives.

Don’t run from your online ratings and reviews. Accept them as a critical, new part of doing business, and take some steps toward managing your online reputation. Your strategy doesn’t have to be complicated, and there are tools available to assist. But whatever you do, don’t believe that the bad reviews will just go away or have no impact on your prospects’ opinion of you. What happens on the internet, stays on the internet!

Join us as StrataBlue discusses ways to stand out in a crowded marketplace utilizing social media:

  • Learn how to appropriately respond to reviews
  • Leverage technology options
  • Take advantage of the moments of truth
  • Find your conversation
  • Increase your sales before the tour

About the Instructor: StrataBlue is a digital strategy management firm. Our mission is to help businesses of all sizes, take best advantage of today’s highly digital marketplace, whether it relates to marketing services, strategy, or business analytics. Because we take the burden of managing the digital workload off your shoulders, you can focus on driving your competitive advantage to delight your customers.

Date: Tuesday, September 12, 2017
Time: 3:00pm – 5:00pm
Location: Klondike Library (3062 Lindberg Road, West Lafayette, IN 47906)
Cost: FREE for members; $30 for non-members

Electric/Gas Heat Repair

Gain the skills you need to keep your residents warm this winter. Attend this refresher course to learn about:

  • Preventative maintenance
  • Troubleshooting scenarios
  • Resistance heating
  • Repair techniques
  • Safety/code adherence
  • Burners/ignition systems
  • Heat exchanger analysis
  • Carbon monoxide signs

About the Instructor: The Habegger Corporation invests to support the continuing education of dealers and contractors in the communities we serve. Business, training, and technical education programs are provided to help you learn about the latest products, effective sales techniques, and efficient business practices, as well as refresh on the fundamentals. The Habegger Corporation mission is to be a customer oriented, successful distributor of heating and air conditioning products.

Date: Wednesday, September 13, 2017
Time: 9:00am – 12:00pm
Location: IAA
Cost: FREE for members; $160 for non-members

New Member/New Employee Orientation

The quarterly Member Orientation is for all new members, new employees, and those who want to become more involved in the Indiana Apartment Association. IAA will host this wine and cheese event four times a year to accommodate all new members.

Join us so you can be informed and get the most out of your membership.

Learn about:

  • Your member benefits
  • Events and functions available only to members
  • Sponsorship and advertising opportunities to grow your business
  • Education opportunities to help grow your career
  • IAA Ambassadors that can help you meet the right people

Date: Wednesday, September 13, 2017
Time: 3:30pm – 5:00pm
Location: IAA
Cost: FREE for members (food and beverages provided)

EPA’s Renovation, Repair, & Painting Rule

EPA’s Lead Renovation, Repair, and Painting Rule (RRP) requires that firms performing renovation, repair, and painting projects that disturb lead-based paint in units, apartment properties, homes, child care facilities and preschools built before 1978 have their firm certified by EPA (or an EPA authorized state), use certified renovators who are trained by EPA-approved training providers and follow lead-safe work practices. Learn state and national rules, how to take a lead paint chip sample and submit to a certified lab and new OSHA standards.

If you are a certified Lead Renovator, your refresher due date may be fast approaching and it is important to get re-trained soon. Remember: if you do not take your half day refresher before your expiration date, you must take the full day initial course again. Bring your existing certification number – it must be submitted with the exam!

Date: Wednesday, September 20, 2017
Time: 8:00am – 4:30pm
Location: IAA
Cost: $250 for members; $500 for non-members

Landlord-Tenant Law (South Bend)

This timely program will focus on the law of Indiana as it relates to tenant-landlord laws. Attend this course to gain insights into the following:

  • The recent legislative and judicial developments that affect this process will also be reviewed in this seminar
  • Discover the “Do’s and Don’ts” of the eviction process as regulated by the local, state, and federal laws

About the Instructor: The course will be led by Marcellus Lebbin, Attorney, May Oberfell Lorber. He is a partner with his firm and has been in business with them since 2004. His practice areas include Commercial Real Estate, estate planning, administration, and litigation matters.

Date: Wednesday, September 21, 2017
Time: 9:00am – 12:00pm
Location: Windsor Park (4020 Edison Parkway, Mishawaka, IN 46545)
Cost: FREE for members; $50 for non-members

Please visit this link to learn more about the Certification Programs

IAA’s Maintenance Courses

The following free classes are held at IAA’s Barrett Center throughout 2017:

January 18th – Meth Testing, Cleaning, & Abatement (Indianapolis)
February 14th – Maintenance Customer Service
February 21st – New Member/New Employee Orientation
March 15th – Meth Testing, Cleaning, & Abatement (South Bend)
April 5th – Pool Review
April 12th – AC Maintenance & Repair
May 23rd – Reacting to REAC
June 6th – Electrical Review & Repair
June 13th – Maintenance for Managers
July 18th – Appliance Maintenance & Repair Refresher
August 22nd – Plumbing 101
September 13th – Electric/Gas Heat Repair
November 9th – Fair Housing for Maintenance

Pre-registration is required and space is limited. Register today to secure your professional development. Please share this link on to other members of your team to ensure your community grows. Course certificates will be issued at the conclusion of each course.

Register now!

Certification and Designation Courses

In addition to our free classes, we offer several certification courses throughout the year. You can register for the following classes online to ensure you met regulatory guidelines.

EPA/CFC Certification

Section 608 of the Federal Clean Air Act requires persons who work with regulated refrigerants to become certified. Enroll in this course to comply with regulations essential for supporting your apartment community. You can earn the universal EPA/CFC certification or retake the exam at IAA.

January 25th
March 14th
June 14th
November 7th

410 Certification

Register for this 410A Certification course to provide necessary training and practical knowledge to safely service systems containing R-410A and R- 407C, the R-22 phase-out, appropriate refrigerant and oil applications, service techniques, and safe handling of R- 410A. This course includes two hours of instruction, followed by a 50 question exam that covers proper safety, handling, and application of R-410A refrigerant systems. Persons who pass this examination receive a certificate and an AC&R Safety Coalition R-410A patch.

February 23rd (Indianapolis)
March 14th (Bloomington)
March 15th (Jeffersonville)
April 25th (Indianapolis)
May 8th (South Bend)
August 24th (Indianapolis)

EPA RRP Certification

EPA’s Lead Renovation, Repair and Painting Rule (RRP) requires that firms performing renovation, repair, and painting projects that disturb lead-based paint in units, apartment properties, homes, child care facilities and pre-schools built before 1978 have their firm certified by EPA (or an EPA authorized state), use certified renovators who are trained by EPA-approved training providers and follow lead-safe work practices. Learn state and national rules, how to take a lead paint chip sample and submit to a certified lab and new OSHA standards.

September 20th

Certificate for Apartment Maintenance Technicians

Earning your CAMT validates your knowledge, enhances your reputation and credibility, boosts your confidence, and earns you respect. Advance your career by expanding your knowledge in the following areas:

  • Established procedures for maintaining recreational facilities and common areas
  • Implementation of a preventive maintenance schedule
  • Product repair and replacement decisions
  • Professional behavior patterns, communication skills, and appearance
  • Clear and respectful communication with residents, team members, and contractors

September 6th – 7th: Electrical Maintenance 201
October 4th – 6th: HVAC Maintenance 201
November 8th – 9th: Appliances Maintenance 201
December 7th – 8th: Plumbing Maintenance 201
December 12th: Interior/Exterior Maintenance 201

2017 SAL Alumni Testimonials:

“The trainer had me on the edge of my seat listening,”

“SAL Provided insightful information about each individual rather than generalized information”

 “Practical knowledge presented in a memorable fashion”

“SAL was most helpful, for me, in improving my leadership skills. Helpful in understanding how to communicate clearly and the different styles of communication”

SAL was named after Sally Lentz-Crouse who was a leader in the multifamily housing industry and a pioneer in the real estate industry. To keep Sally’s legacy alive, in 2008 the Indiana Apartment Association began an annual Leadership Retreat. After taking a two-year hiatus to reevaluate, revitalize, and rejuvenate the SAL Advanced Leadership Series, the SAL Task Force launched an extensive leadership series.

In 2017, the SAL Advanced Leadership series and retreat moved current and aspiring leaders through a track that began with emotional intelligence coupled with communication skills; focused those communication skills to coaching a team, and finally, with driving the vision.  This program is designed for executives, department heads, and aspiring leaders with several years of experience leading a team. The speakers are experts in the field of organizational management, leadership development, and executive coaches.

The planning for the 2018 SAL Leadership Program is underway, using the expertise of previous alumni to drive the content and curriculum. While we are planning the content, please save the dates for the following courses and budget $1,000 into your professional development budget.

Tentative 2018 dates:

January 23: 9:00am – 12:00pm @ Indiana Apartment Association

February 23: 9:00am – 12:00pm @ Indiana Apartment Association

March 23: 9:00am – 12:00pm @ Indiana Apartment Association

April 23: 9:00am – 12:00pm @ Indiana Apartment Association

May 23 from 10:00am – May 24 until 4:00pm @ The Rawhide Ranch

 

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