Certification Programs

CAM SLAM Program

How can you improve your financial management skills, reduce employee turnover and increase NOI? Take advantage of Certified Apartment Manager (CAM) training that improves these critical skills in only one week of class!
  • Occupancy management, operations technology and managing resident relations
  • Employment law and practices, payroll administration, employee training, supervision and termination, lease and evictions, and vendor contracts
  • Fair housing laws, advertising, complaints and management practices
  • Introduction to marketing, conducting market research, promotional and onsite marketing
  • Team building, managing and coaching for an effective onsite sales and maintenance team
  • Interior and exterior maintenance, preventative maintenance, maintenance safety
  • Risk management, handling emergencies, liability and insurance
  • Investments, adding value to investments, financial statements, budget development and execution, and property evaluation

The CAM course was developed by the National Apartment Association Education Institute to provide the highest standard of training for the on-site manager and clear the path for growth and recognition. Advance your career path in the multifamily industry with this nationally recognized designation – get your CAM today!

The course will be taught by Dr. Howard Campbell, who has over 35 years in the industry leading national management companies with large multifamily portfolios. Most recently he was a professor at Ball State University, teaching their Residential Property Management program. Take advantage of the opportunity to learn from one of the leading industry experts in the country!

Course Details

Dates: November 13-17, 2017

Time: 9:00am – 4:00pm

Location: Indiana Apartment Association (9100 Keystone Crossing, Suite 725, Indianapolis, IN 46240)

Cost: $1,250/member; $1,810/non-member

View the registration form or register online.

Certified Apartment Maintenance Technicians

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Earning your CAMT validates your knowledge, enhances your reputation and credibility, boosts your confidence, and earns you respect. Advance your career by expanding your knowledge in the following areas:

  • Processing work orders correctly, timely, and to residents’ satisfaction
  • Electrical services and repairs
  • Plumbing services and repairs
  • HVAC services and repairs
  • Painting services
  • Construction services and repairs
  • Mechanical services and repairs
  • Appliance services and repairs
  • Lock and key services and repairs
  • Customer service and performing maintenance tasks according to company policy and procedures
  • Minimizing personal and property damage while safely performing maintenance activities
  • Fair housing regulation compliance
  • Environmental responsibility and regulatory compliance
  • Reporting and documentation of maintenance activities in compliance with company policy and regulation
  • Curb appeal, property inspection, and daily maintenance
  • Established procedures for maintaining recreational facilities and common areas
  • Implementation of a preventive maintenance schedule
  • Product repair and replacement decisions
  • Professional behavior patterns, communication skills, and appearance
  • Clear and respectful communication with residents, team members, and contractors

Instructor: Tom Warren, Regional Maintenance Director at CORE Realty Holdings Management has over 30 years of experience with expertise in all areas of apartment maintenance. Tom’s taught the CAMT for more than three years along with courses throughout the year. In 2016, he received the Donald J. Williams Volunteer of the Year award and sits as the Chair of the 2017 Maintenance Committee.

CAMT candidates must pass the exam, complete the classroom and virtual coursework, and meet minimum experience requirement of 12 months of apartment or rental housing maintenance within 12 months of declaring candidacy.

Course Details

Time: 9:00am – 4:00pm

Cost: Members – $995 for entire course, $295 per class; Non-members – $1,700 for entire course, $380 per class

Dates/Locations: September 6th – Electrical Maintenance (Hays + Sons)

September 7th – Electrical Maintenance (Hays + Sons)

October 4th – HVAC Maintenance (CORE Riverbend)

October 5th – HVAC Maintenance (CORE Riverbend)

October 6th – HVAC Maintenance (CORE Riverbend)

November 8th – Appliance Maintenance (Hays + Sons)

November 9th – Appliance Maintenance (Hays + Sons)

December 7th – Plumbing Maintenance (Hays + Sons)

December 8th – Plumbing Maintenance (Hays + Sons)

December 12th – Interior/Exterior Maintenance (CORE Riverbend)

View the CAMT registration form.

Certified Apartment Portfolio Supervisor

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Earning your CAPS takes you to the next level in property management. It fast tracks your career advancement and your corresponding earning potential. Capitalize on your career by expanding your knowledge in the following areas:

  • Recruiting high-performing employees
  • Employee performance, engagement, and retention
  • Minimizing conflict through stakeholder communications
  • Ethical behavior and conflicts of interest
  • Annual operating budgets and owner performance objectives
  • Property and portfolio results
  • Due diligence process
  • Property takeover process
  • Capital improvement plans
  • Managing risk through inspections, follow-up procedures, and incident reporting compliance
  • Minimizing legal risk and liability
  • Regulatory agency oversight of assisted housing
  • Analyzing property performance data to inform action
  • Management agreements
  • Evaluating and reporting property performance using key performance indicators

Instructor: Jill Herron, Senior Vice President, Property & Asset Management, Flaherty & Collins Properties. Jill has been involved in every aspect of professional property management over the past 25 years, including lease-up and stabilization. She initiated a comprehensive safety program, implemented innovative operational procedures, and revitalized the compliance department. She leads training classes and programs, and is deeply involved with IREM and various apartment associations. Jill has extensive experience with a variety of federal programs, including Section 42 Tax Credit Bond programs, Section 9, Section 8, and Farmers’ Home (515 – Rural Rental Housing).

CAPS candidates must pass the exam, complete the coursework, and meet minimum experience requirement of 24 months of multi-site property management or be a CAM, ARM, RAM credential holder in good standing with 24 months of management experience within 12 months of declaring candidacy.

Course Details

Time: 9:00am – 4:00pm
Location: Indiana Apartment Association (9100 Keystone Crossing, Suite 725, Indianapolis, IN 46240)
Cost: Members – $1,400, Non-members – $1,810
Dates: May 10th – Legal Responsibility & Risk Management
May 11th – Financial Management
June 28th – Property Performance Management
June 29th – Property Evaluations & Due Diligence; Effective Leadership

Register today!

Click here for brochure on CAPS course.

Find out more about the CAPS Designation by watching the videos below!

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Program Fee

  • Member: $990
  • Non-Member: $1,800
  • Book fee: $500

Register today!

Click here for brochure on CAPS course

Certified Apartment Supplier

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Earning your CAS certification allows you to network with your potential customers. When you register for this class you sit alongside property managers and aspiring property managers. This course is an opportunity for you to relate to the everyday challenges faced by apartment-manager customers. Use the language you learn in this course to increase your sales.

  • Applicant screening, leasing contracts, and move-ins
  • Rent collection, lease renewal, the move-out process, lease termination, and eviction
  • Property management systems and their functions
  • How community managers create a positive fair housing environment
  • Minimizing risk through inspections, preventive maintenance, safety programs, and documentation
  • Addressing property and environmental hazards and crime
  • Analyzing property financial operations and underperformance
  • Monitoring property performance to achieve an owner’s investment goals
  • Maximizing net operating income

Instructor: The course will be taught by Dr. Howard Campbell, who has over 35 years in the industry leading national management companies with large multifamily portfolios. Most recently he was a professor at Ball State University, teaching their Residential Property Management program. Take advantage of the opportunity to learn from one of the leading industry experts in the country!

CAS candidates must complete the coursework, including Supplier’s Success course, and must work in the apartment industry in a supplier partner role, and pass the exam within 12 months of declaring candidacy.

Course Details

Time: 9:00am – 5:00pm
Location: Indiana Apartment Association (9100 Keystone Crossing, Suite 725, Indianapolis, IN 46240)
Cost: Members – $600 for entire course, $275 per class; Non-members – $900 for entire course, $400 per class
Dates March 8th – Industry Essentials & Financial Management
March 21st – Resident Expereience (9:00am – 11:00am)
April 4th – Risk & Legal Management

View the registration form or register online.

Low Income Housing Tax Credit Training & Housing Credit Certified Professional Exam

The Indiana Apartment Association is offering a two-day seminar on Low Income Housing Tax Credit Training and the Housing Credit Certified Professional exam. The HCCP credential is the premier nationally endorsed program for Low-Income Tax Credit professionals.

LIHTC training includes:

  • Managing an LIHTC Community
  • Habitability & General Use Requirements
  • Full Time Students
  • Qualifying Residents & Households
  • Determining Resident Eligibility
  • Income & Employment – What is included and what is not
  • Assets: Income vs. Assets, How to Calculate assets, Determining Cash Value, Real Estate, Personal Property, etc.
  • Certification & Recertification: Recommendations, Waivers and Transfers
  • Set Asides, Target Units, Lease Requirements and Program Layering
  • On Going Compliance: File Maintenance, First Year Files, Project Information, Compliance Monitoring
  • What is the LIHTC Program: History, Terms, Allocation & Continuing Eligibility
  • Development: Project Wide vs. Building by Building, Applicable Fractions, Qualified Basis, Annual Credit Amount, Credit Period
  • LIHTC Program Requirements: Maximum Allowance Incomes, IRS Forms, Unit Vacancy & Available Unit Rule, Bonds, Acquisition/Rehab
  • Recent Updates: HUD Handbook 4350.3, 8823 Audit Guide, and HERA

Class Expectations

  • First Day of the training includes: Fundamental Training for ALL LIHTC professionals
  • Second Day includes: Advanced Training for Developers, On-Site Managers and Asset Managers. HCCP exam will also be offered for those seeking the HCCP certification.

About the Instructor

Karen Graham is the President & CEO of Karen A Graham Consulting, LLC, a Cincinnati-based consulting firm specializing in Section 42 compliance and asset management since 2003.  With 20+ years in the affordable housing industry, her concentration is on education & compliance support for the LIHTC industry.

Dates

Registration: 8:30am (both days)

Tuesday, December 5, 2017
9:00 a.m.-5:00 p.m. / Fundamentals

Wednesday, December 6, 2017
9:00 a.m.-1:00 p.m. / Advanced
1:30 p.m.-4:30 p.m. / HCCP Exam (optional)

Early Bird Cost

Tuesday, December 5, 2017: $250/member; $350/non-member

Wednesday, December 6, 2017: $150/member; $250/non-member

Entire Course:  $350/member; $450/non-member

Exam Fee: $175 (exam fee is non-refundable)

* Early bird pricing ends September 1, 2017

Location

Indiana Apartment Association (9100 Keystone Crossing, Suite 725, Indianapolis, IN 46240)

LIHTC Flyer and Paper Registration Form >>

Register for this class today!

National Apartment Leasing Professional

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Earning NALP, your first industry credential, signals to your employer your commitment to a career in residential property management. Register by February 6 to learn about:

  • Using technology to generate traffic
  • Monitoring and managing your community’s reputation
  • Inspecting the leasing center, tour route, model units, and vacant apartments
  • Shopping the competition while building relationships with competitors
  • Compiling a comprehensive community resource tool
  • Effective marketing plans
  • Relationship sales process and evaluating personal sales performance
  • Evaluating a prospect’s commitment level and overcoming objections
  • Reviewing the next steps in the sales process with prospects
  • Applying fair housing law and communicating rental criteria
  • Qualifying prospective residents according to rental policy
  • Preparing and reviewing leases with new residents
  • Move-in process
  • Responding to resident issues and maintenance requests with appropriate follow-up
  • Building relationships with residents and creating a sense of community
  • Reporting incidents, maintaining documentation, and taking corrective action
  • Maximizing revenue and operational efficiency
  • Securing and processing lease renewals
  • Conducting a market survey

This course is recommended for leasing consultants with varying levels of experience. To earn the NALP certification, students must completed the coursework, pass the NALP exam and complete the Market Survey.

Instructor Ann Kesmodel has been a property management professional for over 20 years. Her experience covers all types of multifamily housing including market rate, affordable housing, Section 503c, student and senior housing. She gained experience starting as a leasing consultant at a 770 unit property, as well as a Property Manager at a 500 unit market rate property. She has also held positions as a Training & Education Specialist and a Regional Supervisor. Ann also received her CPM designation in 2008 from the Institute of Real Estate Management. Currently, Ann is the Corporate Trainer for Sila Capital, LLC, a real estate investment firm located in Carmel, IN.

Course Details

Date: February 15-16 and March 22-23, 2017
Time: 9:00am – 5:00pm
Location: Indiana Apartment Association (9100 Keystone Crossing, Suite 725, Indianapolis, IN 46240)
Cost: Members – $350 (payment required before materials are distributed)
Non-Members – $550 (required in advance of course)

View the registration form or register online.

Registration deadline is February 6, 2017