Certification Programs

Certified Apartment Manager

Earning a CAM designation allows mid-level staff to demonstrate that they have the knowledge and ability to manage an apartment community and achieve owners’ investment goals. This course is recommended for multifamily professionals with strong financial backgrounds and those ready to take the next step in their careers. CAM allows professionals to expand their expertise in the following areas:

  • Occupancy rates
  • Comprehensive marketing plans
  • Sales team management and product readiness
  • Equitable treatment of current and potential residents
  • Resident retention and the maintenance of a positive company image
  • Consistent and ongoing resident communication
  • Positive resident service and issue resolution
  • Enforcement of company policy in compliance with laws and regulations
  • Property inspections
  • Preventive maintenance programs
  • Service request process
  • Apartment turnover process
  • Contractors and vendors
  • Recruitment, hiring, orientation, and training of high-caliber employees
  • Systematic employee evaluation
  • Analysis of the property’s financial operations with corrective actions for underperformance
  • Monitoring of property performance to achieve the owner’s investment goals
  • Employment regulations and record keeping
  • Accounting principles and practices
  • Maximizing net operating income
  • Reporting property performance honestly and accurately

The Indianapolis course will be taught by Dr. Howard Campbell, who has over 35 years in the industry leading national management companies with large multifamily portfolios. Most recently he was a professor at Ball State University, teaching their Residential Property Management program. Take advantage of the opportunity to learn from one of the leading industry experts in the country!

CAM candidates must complete the coursework and exam within 12 months of declaring candidacy. Minimum experience requirement of 12 months.


Evansville Course Details

Dates: June 27-28, July 25-26, August 8

Time: 9:00am – 5:00pm CDT

Location: Evansville-Vanderburgh Public Library (200 SE Martin Luther King Jr. Blvd., Evansville, IN 47713)

Cost: Entire course: $1,250/member; $1,810/non-member; Per class: $275 for members; $400 for non-members


CAM SLAM in Indianapolis

Earn the CAM designation in a single week!

Dates: November 14, November 15, November 16, November 19, and November 20

Time: 9:00am – 4:00pm

Location: Indiana Apartment Association (9100 Keystone Crossing, Suite 725, Indianapolis, IN 46240)

Cost: Entire course: $1,250/member; $1,810/non-member; Per class: $275 for members; $400 for non-members

Certificate for Apartment Maintenance Technicians

Earning a CAMT designation validates a level of professional knowledge, enhances reputation and credibility, boosts confidence, and leads to respect. Earn career advancement by expanding knowledge in the following areas:

  • Processing work orders correctly, timely, and to residents’ satisfaction
  • Electrical services and repairs
  • Plumbing services and repairs
  • HVAC services and repairs
  • Painting services
  • Construction services and repairs
  • Mechanical services and repairs
  • Appliance services and repairs
  • Lock and key services and repairs
  • Customer service and performing maintenance tasks according to company policy and procedures
  • Minimizing personal and property damage while safely performing maintenance activities
  • Fair housing regulation compliance
  • Environmental responsibility and regulatory compliance
  • Reporting and documentation of maintenance activities in compliance with company policy and regulation
  • Curb appeal, property inspection, and daily maintenance
  • Established procedures for maintaining recreational facilities and common areas
  • Implementation of a preventive maintenance schedule
  • Product repair and replacement decisions
  • Professional behavior patterns, communication skills, and appearance
  • Clear and respectful communication with residents, team members, and contractors

CAMT candidates must complete the classroom and virtual coursework then pass the exam within 12 months of declaring candidacy. Minimum experience requirement is 12 months of apartment or rental housing maintenance work.

Indianapolis Course Details

Dates: September 5-6, October 3-5, November 7-8, December 5-6, December 11

Time: 9:00am – 4:00pm

Cost: Members – $995 for entire course, $295 per class; Non-members – $1,700 for entire course, $380 per class

Location: Indiana Apartment Association (Map)

Certified Apartment Portfolio Supervisor

Earning a CAPS designation is enhances professional careers in the property management field. This credential may contribute to career advancement and corresponding earning potential. Experienced staff can capitalize on their professionalism and resources by expanding their knowledge in the following areas:

  • Recruiting high-performing employees
  • Employee performance, engagement, and retention
  • Minimizing conflict through stakeholder communications
  • Ethical behavior and conflicts of interest
  • Annual operating budgets and owner performance objectives
  • Property and portfolio results
  • Due diligence process
  • Property takeover process
  • Capital improvement plans
  • Managing risk through inspections, follow-up procedures, and incident reporting compliance
  • Minimizing legal risk and liability
  • Regulatory agency oversight of assisted housing
  • Analyzing property performance data to inform action
  • Management agreements
  • Evaluating and reporting property performance using key performance indicators

CAPS candidates must complete the coursework, pass the exam, and meet minimum experience requirement of 24 months of multi-site property management or be a CAM, ARM, RAM credential holder in good standing with 24 months of management experience within 12 months of declaring candidacy.

Low Income Housing Tax Credit Training & Housing Credit Certified Professional Exam

Experience Low Income Housing Tax Credit Training & Housing Credit (LIHTC) fundamental training and/or LIHTC advanced training, followed by the optional Housing Credit Certified Professional (HCCP) exam. The LIHTC certification course provides a thorough review of IRS regulations and guidance for anyone with responsibility for housing credit properties including site managers and other management staff, asset managers, and regulators.

This course includes fundamental training for all LIHTC professionals and includes advanced training for developers, onsite managers, and asset managers. The HCCP exam will be offered for those seeking the certification.

LIHTC training includes:

  • Managing an LIHTC community
  • Habitability and general use requirements
  • Full-time students
  • Qualifying residents and households
  • Determining resident eligibility
  • Income and employment, what is included and what is not
  • Income vs. assets, how to calculate assets, determining cash value, real estate, personal property, etc.
  • Certification and re-certification: Recommendations, waivers and transfers
  • Set asides, target units, lease requirements and program layering
  • Ongoing compliance: File maintenance, first-year files, project information, compliance monitoring
  • What is the LIHTC program: History, terms, allocation and continuing eligibility
  • Development: Project-wide vs. building by building, applicable fractions, qualified basis, annual credit amount, credit period
  • LIHTC program requirements: Maximum allowance incomes, IRS forms, unit vacancy and available unit rules, bonds, acquisition/rehab
  • Recent updates: HUD Handbook 4350.3, 8823 Audit Guide, and HERA

The HCCP credential is the premier nationally endorsed program for LIHTC professionals. This specialized designation is for developers, property managers, asset managers and others working in the affordable housing industry through the LIHTC program.

Successful HCCPs understand how the LIHTC program provides safe, decent, and affordable rental housing for so many American families. Property owners and developers turn to HCCP professionals when they need a more thorough understanding of the complex net of LIHTC regulations that keeps owners and managers in compliance.

Indianapolis Course Details

Dates and time: 

  • December 12: 9:00am – 5:00pm / Fundamentals training for all LIHTC professionals
  • December 13: 9:00am – 1:00pm / Advanced; 1:30pm – 4:30 pm / HCCP Exam (Optional). Advanced Training for Developers, On-Site Managers and Asset Managers. HCCP exam will also be offered for those seeking the HCCP certification.

Registration begins at 8:30 am (both days)

Cost structure:

  • Entire Course:  $350/member; $450/non-member
  • December 12 only: $250/member; $350/non-member
  • December 13 only: $200/member; $250/non-member
  • Exam Fee: $175 (exam fee is non-refundable)

Location: Indiana Apartment Association (Map)

National Apartment Leasing Professional

NALP is typically the first industry credential a professional earns. Completion of the coursework signals to an employer that the staff member is commited to a career in residential property management. Participants will learn about:

  • Using technology to generate traffic
  • Monitoring and managing your community’s reputation
  • Inspecting the leasing center, tour route, model units, and vacant apartments
  • Shopping the competition while building relationships with competitors
  • Compiling a comprehensive community resource tool
  • Effective marketing plans
  • Relationship sales process and evaluating personal sales performance
  • Evaluating a prospect’s commitment level and overcoming objections
  • Reviewing the next steps in the sales process with prospects
  • Applying fair housing law and communicating rental criteria
  • Qualifying prospective residents according to rental policy
  • Preparing and reviewing leases with new residents
  • Move-in process
  • Responding to resident issues and maintenance requests with appropriate follow-up
  • Building relationships with residents and creating a sense of community
  • Reporting incidents, maintaining documentation, and taking corrective action
  • Maximizing revenue and operational efficiency
  • Securing and processing lease renewals
  • Conducting a market survey

This course is recommended for leasing consultants with varying levels of experience. To earn the NALP certification, students must completed the coursework, pass the NALP exam and complete the Market Survey.

EPA/CFC Certification Testing

Section 608 of the Federal Clean Air Act requires people who work with regulated refrigerants to become certified. Enroll in this course to comply with regulations essential for supporting an apartment community.

This course includes four sections for the first-time test-takers and second-time test-takers in the community:

  • Section 1 reviews environmental issues surrounding the impact of Class I and II refrigerants
  • Section 2 covers the test and instruction for systems with less than 5 pounds of refrigerant (Type I certification)
  • Section 3 includes the test and instruction for high-pressure refrigerant such as HCFC 22 including split-system air conditioners (Type II certification)
  • Section 4 contains the test and instruction for systems that use a low-pressure refrigerant such as CFC11 (Type III certification)

Re-Testing Requirement: Test-takers are required to bring proof of previous scores to the re-test. Applicants may re-test three times before instruction is required.

Upcoming dates:

June 19: Indiana Apartment Association

Cost: 

Full test is $135/member, $250/non-member; Re-test is $79/member, $150/non-member


R-410A Certification

Register for this certification course that will provide necessary training and practical knowledge about how to safely service refrigerant systems containing R-410A and R-407C, the R-22 phase-out, appropriate refrigerant and oil applications, service techniques, and safe handling of R-410A. This course includes two hours of instruction, followed by a 50-question exam that covers proper safety, handling, and application of R-410A refrigerant systems. Upon completion of this course and passing of the examination, attendees will receive a certificate and an AC&R Safety Coalition R-410A patch.

Dates & Locations:

  • July 18, Indianapolis: Indiana Apartment Association (9100 Keystone Crossing, Suite 725, Indianapolis, IN 46240).
  • Sept. 13, Evansville: TBD.
  • Nov. 13, Indianapolis: Indiana Apartment Association (9100 Keystone Crossing, Suite 725, Indianapolis, IN 46240).

Cost:

$185 for members, $260 for non-members